Peggy Wiggs

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Generated monthly billing and posting reports for management review.

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards.

Handled, scheduled, and assisted with nine different practices for Neurology and Neurosurgery.

Collected and entered patient demographic and insurance data into Allscripts and Soarian to establish patient's medical record.

Served as initial contact point for medical office visits, assisting patients with insurance information and eligibility for benefits for specific services rendered.

Computer skills : Allscripts, Soarian, Excel, GDS/ PEP program .

Generated and followed up on lead lists resulting from specific marketing campaigns.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Helped resolve client problems quickly with superior customer service .

In charge of creating orders and billing for multiple toy distributors throughout the country.

Created marketing tools for vendors to sell products.

Handled product returns

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