Rachel Hudson
Hendersonville,NC
Summary
Compassionate and people-oriented professional with over 10 years of customer service experience, seeking to transition into a medical assistant role. Known for creating a welcoming and comfortable environment, with a strong ability to connect with individuals and put them at ease. Eager to bring exceptional interpersonal skills and a passion for helping others to a healthcare team.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Asheville Eye Associates
Asheville, NC
04.2022 - Current
- Processed and submitted insurance claims with medical insurances as well as vision insurances ensuring accuracy and compliance with ICD-10 and CPT coding standards
- Collaborated with patients and insurance companies to resolve billing issues and discrepancies
- Utilized medical billing software and electronic health record systems to streamline billing processes
- Verified patients insurance coverage and pre-authorized treatments, reducing claim rejections
- Accurately posted EFT payments from insurance companies to patients accounts, ensuring timely allocation of funds
PATIENT ACCOUNTS/INSURANCE
Looking Glass Eye
Hendersonville, NC
06.2020 - 04.2022
- Proficiently trained across various departments including front desk, check out, medical records, and insurance office
- Responsible for getting pre approvals for upcoming outpatient hospital procedures, answering account lines and assisting patients with their bills
- Received and processed contact lens orders
- Collaborated with collection agency to handle patient bill collection and retrieve outstanding payments
- Processed vision claims through various vision plan websites
- Performed daily cash deposits and ensured accurate balancing of funds
- Managed insurance report and deposit logs
- Processed credits and sent refund checks when needed
ASSISTANT MANAGER / KEY HOLDER
Shoe Show
Hendersonville, NC
01.2019 - 06.2020
- Trained in management to fill in for unavailable manager
- Traveled extensively to various stores in multiple states for setup, takedown, and support.
- Responsible for opening/closing business and ensuring all proper store procedures and policies are followed when store manager is not available
- Ensured proper training for new hires
- Managed weekly freight check-ins, cash handling responsibilities, and bank deposits efficiently.
FOOD SERVICES
Applebee's Bar And Grill
Hendersonville, NC
09.2016 - 01.2019
- Familiarized guests with menu and daily specials, accurately recorded food and drink orders, ran multi-course meals, and tallied bills
- Memorized details of daily specials, seasonal menu items, and rotating craft beer options
- Managed table bussing and assisted with hostess duties
Education
COSMETOLOGY Diploma -
01.2018
DIPLOMA -
01.2016
Skills
- Strong communication skills
- Ability to provide patient-centered care with understanding and kindness
- Manage multiple tasks and maintain an organized work environment
- Meticulous and accurate in performing tasks and documenting information
- Proficiency with basic office software
- Ability to provide tasks and manage time efficiently
- Excellent customer service and handling patient inquiries
- Team player
- Fast Learner
- Problem-solving capabilities
History
- PATIENT ACCOUNTS/INSURANCE, 06/20, PRESENT, Looking Glass Eye, Hendersonville, NC
- ASSISTANT MANAGER / KEY HOLDER, 01/19, 06/20, Shoe Show, Hendersonville, NC
- FOOD SERVICES, 09/16, 01/19, Applebee's Bar And Grill, Hendersonville, NC
- CASHIER, 08/15, 07/16, Ingles Supermarket, Hendersonville, NC
- LIFEGUARD, 06/2014, 08/15, Lake Lure Public Beach, Lake Lure, NC
Timeline
Billing Specialist
Asheville Eye Associates
04.2022 - Current
PATIENT ACCOUNTS/INSURANCE
Looking Glass Eye
06.2020 - 04.2022
ASSISTANT MANAGER / KEY HOLDER
Shoe Show
01.2019 - 06.2020
FOOD SERVICES
Applebee's Bar And Grill
09.2016 - 01.2019
COSMETOLOGY Diploma -
DIPLOMA -
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