NIcole Williamson
Augusta,GA
Summary
Dynamic and results-driven professional with extensive experience in leadership, change management, and analytical reporting. Proven track record of driving organizational change and enhancing operational efficiency. Adept at leading teams, analyzing data to inform decision-making, and delivering comprehensive reports to stakeholders.
Overview
19
19
years of professional experience
Work History
Ability Specialist
The Hartford
Hartford, CT
10.2021 - Current
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Develop and deliver detailed reports to senior management, translating complex data into actionable insights.
- Utilized data analytics to create performance dashboards, enabling real-time monitoring of key metrics and improved decision-making processes.
- Authored comprehensive reports on project outcomes, contributing to strategic planning and resource allocation discussions.
- Coordinated with other departments to ensure efficient workflow processes.
- Analyzed key performance indicators to identify effective strategies.
Sales Team Lead
AT&T
Augusta, GA
09.2005 - 01.2015
- Spearhead initiatives to drive organizational change, leading cross-functional teams through transitions while maintaining operational continuity.
- Conduct comprehensive data analyses to identify trends, informing strategic decisions and improving overall performance by 28% over a 12-month period.
- Develop and deliver detailed reports to senior management, translating complex data into actionable insights.
- Led a team of 25 in executing change management strategies, enhancing team engagement and productivity by 35%.
- Utilized data analytics to create performance dashboards, enabling real-time monitoring of key metrics and improved decision-making processes.
- Authored comprehensive reports on project outcomes, contributing to strategic planning and resource allocation discussions.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ06-2023
Bachelor of Science - Accounting And Finance
University of Phoenix
Tempe, AZ09-2022
Skills
- Customer Relations
- Salesforce CRM
- Business reporting
- Quality Improvement Specialist
- Inventory Management
- Team performance improvement
- Management collaboration
- MS Excel
Accomplishments
- McKinsey Black Leadership Program 2024
References
References available upon request.
Timeline
Ability Specialist
The Hartford
10.2021 - Current
Sales Team Lead
AT&T
09.2005 - 01.2015
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Accounting And Finance
University of Phoenix
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