Nicole Wilson
Florida City,FL
Overview
8
8
years of professional experience
Work History
Freight Coordinator
On Trac
08.2023 - Current
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning.
- Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
Customer Service Representative
Beauty Exchange Beauty Supplies
08.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bagger
Publex
05.2022 - 08.2022
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Streamlined checkout process by quickly scanning items and applying proper discounts.
Customer Service Cashier
Elegant Beauty Supplirs
01.2016 - 01.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2002
Skills
- Occupational Safety
- Transportation Management
- Operational Procedures
- Vendor Relationships
Timeline
Freight Coordinator
On Trac
08.2023 - Current
Customer Service Representative
Beauty Exchange Beauty Supplies
08.2023 - 10.2023
Bagger
Publex
05.2022 - 08.2022
Customer Service Cashier
Elegant Beauty Supplirs
01.2016 - 01.2021
High School Diploma -
Miami Killian Senior High School
Similar Profiles
Francisco AlarconFrancisco Alarcon
Package Handler at On TracPackage Handler at On Trac
Ruth FortsonRuth Fortson
Package Handler at On TracPackage Handler at On Trac
Tatiana AddisonTatiana Addison
Operations Assistant at On TracOperations Assistant at On Trac
Larry WrightLarry Wright
Cement Laborer at Florida Rock and SandCement Laborer at Florida Rock and Sand
Lilie ThomasLilie Thomas
Supply Specialist at US ArmySupply Specialist at US Army