Nicole Wilson
Florida City,FL
Overview
8
8
years of professional experience
Work History
Freight Coordinator
On Trac
08.2023 - Current
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning.
- Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
Customer Service Representative
Beauty Exchange Beauty Supplies
08.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Bagger
Publex
05.2022 - 08.2022
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Streamlined checkout process by quickly scanning items and applying proper discounts.
Customer Service Cashier
Elegant Beauty Supplirs
01.2016 - 01.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2002
Skills
- Occupational Safety
- Transportation Management
- Operational Procedures
- Vendor Relationships
Timeline
Freight Coordinator
On Trac
08.2023 - Current
Customer Service Representative
Beauty Exchange Beauty Supplies
08.2023 - 10.2023
Bagger
Publex
05.2022 - 08.2022
Customer Service Cashier
Elegant Beauty Supplirs
01.2016 - 01.2021
High School Diploma -
Miami Killian Senior High School