Highly organized and detail-oriented Manger in the medical records field. Well versed in HIPAA laws, managing a team, proven success in meeting KPI's at the end of every quarter.
Additionally, a quick learner with the talent to adapt to any type of work envirement with the ability to multitask.
Familiar with the process of releasing medical records, adhering to state and federal laws as well as the release of medical records for HEDIS reviews.
The ability to coordinate paper chart projects for paper chart medical records that have been out of retention, creating rapport with vendors re: paper chart projects.
Overview
9
9
years of professional experience
Work History
Medical Records Manager
Mindpath Health
Adrian, MI
12.2022 - 06.2024
Responsibilities include managing a team of 4 while maintaining the consistency of HIPAA laws, available to answer any medical records related questions from the team or other departments
On average, the team received between 2500-3000 requests a month ranging between self requests, third party requests, subpoenas, and other types of requests
Turn around time was between 5-7 business days
Other duties included but not limited to: Assisting the team with processing requests, meeting benchmarks and KPI's set forth by upper management, writing policies and procedures as well as SOP's, working close with other departments in regard to medical records procedures to ensure our processes and procedures complimented other departments as well, trained new hires as needed, EMR systems used: Next Gen and AMD, provided monthly reports based on the number of requests received, which state they were received for, date received, date completed, and who processed the request for productivity purposes, handled patient complaints in favor of the patient, performed QC's for medical records requests, other tasks as assigned.
Medical Records Manager
Fast Med Urgent Care
Raleigh, NC
11.2020 - 12.2022
Responsibilities include collaborating with departments to assure they were following proper protocol when a medical record request was received, addressing any questions or concerns about the medical records department and our processes
Managed a team of 9 people, addressed any patient or internal questions, set up all HEDIS reviews with insurance companies, was a POC for patient complaints, resolved in a timely manner with favorable outcomes for the patient
Assisted the team with medical records and billing requests, met all monthly goals, turn around time for requests was between 7-10 business days, utilized EPIC and Practice Velocity EMR systems, trained new hires, prepared records that needed to be mailed, securely emailed records and billing to requestors, performed QC's on requests.
Medical Records Specialist
Fast Med Urgent Care
Clayton, NC
05.2015 - 11.2020
Responsible for processing medical records per HIPAA laws
Learned how to properly process a medical record request by a patient, third party and subpoenas
Answered calls in reference to the status of a request, prepared requests that need to be mailed, securely emailed requests to include medical records and billing to requestors, other duties as needed.
Education
High School Diploma -
Clayton High School
Clayton, NC
Prereqs for Health Information Management Degree-In Progress -
Johnston Community College
Smithfield, NC
Skills
AMD
Next Gen
EPIC
Word
Excel
Powerpoint
HIPAA
Medical Records
Medical Terminology
Communication
Listening
Management
Attention to Detail
Multitasking
Personal Information
Title: Medical Records Manager
Timeline
Medical Records Manager
Mindpath Health
12.2022 - 06.2024
Medical Records Manager
Fast Med Urgent Care
11.2020 - 12.2022
Medical Records Specialist
Fast Med Urgent Care
05.2015 - 11.2020
High School Diploma -
Clayton High School
Prereqs for Health Information Management Degree-In Progress -
Johnston Community College
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