Nicole Wilson
Smithfield,United States
Summary
Highly organized and detail-oriented Manger in the medical records field. Well versed in HIPAA laws, managing a team, proven success in meeting KPI's at the end of every quarter.
Additionally, a quick learner with the talent to adapt to any type of work envirement with the ability to multitask.
Familiar with the process of releasing medical records, adhering to state and federal laws as well as the release of medical records for HEDIS reviews.
The ability to coordinate paper chart projects for paper chart medical records that have been out of retention, creating rapport with vendors re: paper chart projects.
Overview
9
9
years of professional experience
Work History
Medical Records Manager
Mindpath Health
Adrian , MI
2022.12 - 2024.06
- Responsibilities include managing a team of 4 while maintaining the consistency of HIPAA laws, available to answer any medical records related questions from the team or other departments
- On average, the team received between 2500-3000 requests a month ranging between self requests, third party requests, subpoenas, and other types of requests
- Turn around time was between 5-7 business days
- Other duties included but not limited to: Assisting the team with processing requests, meeting benchmarks and KPI's set forth by upper management, writing policies and procedures as well as SOP's, working close with other departments in regard to medical records procedures to ensure our processes and procedures complimented other departments as well, trained new hires as needed, EMR systems used: Next Gen and AMD, provided monthly reports based on the number of requests received, which state they were received for, date received, date completed, and who processed the request for productivity purposes, handled patient complaints in favor of the patient, performed QC's for medical records requests, other tasks as assigned.
Medical Records Manager
Fast Med Urgent Care
Raleigh , NC
2020.11 - 2022.12
- Responsibilities include collaborating with departments to assure they were following proper protocol when a medical record request was received, addressing any questions or concerns about the medical records department and our processes
- Managed a team of 9 people, addressed any patient or internal questions, set up all HEDIS reviews with insurance companies, was a POC for patient complaints, resolved in a timely manner with favorable outcomes for the patient
- Assisted the team with medical records and billing requests, met all monthly goals, turn around time for requests was between 7-10 business days, utilized EPIC and Practice Velocity EMR systems, trained new hires, prepared records that needed to be mailed, securely emailed records and billing to requestors, performed QC's on requests.
Medical Records Specialist
Fast Med Urgent Care
Clayton , NC
2015.05 - 2020.11
- Responsible for processing medical records per HIPAA laws
- Learned how to properly process a medical record request by a patient, third party and subpoenas
- Answered calls in reference to the status of a request, prepared requests that need to be mailed, securely emailed requests to include medical records and billing to requestors, other duties as needed.
Education
High School Diploma -
Clayton High School
Clayton, NCPrereqs for Health Information Management Degree-In Progress -
Johnston Community College
Smithfield, NCSkills
- AMD
- Next Gen
- EPIC
- Word
- Excel
- Powerpoint
- HIPAA
- Medical Records
- Medical Terminology
- Communication
- Listening
- Management
- Attention to Detail
- Multitasking
Personal Information
Title: Medical Records Manager
Timeline
Medical Records Manager
Mindpath Health
2022.12 - 2024.06
Medical Records Manager
Fast Med Urgent Care
2020.11 - 2022.12
Medical Records Specialist
Fast Med Urgent Care
2015.05 - 2020.11
High School Diploma -
Clayton High School
Prereqs for Health Information Management Degree-In Progress -
Johnston Community College
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