Nicole Wilson
Champaign,IL
Summary
Assistant Store Manager equipped with excellent leadership, problem-solving and planning abilities. Drives store success with expert oversight of team activities and day-to-day operations. Dedicated to maximum profits and customer loyalty through strong communication, organization and excellent customer service.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
ALDI
Champaign, IL
12.2017 - Current
- Established customer relationships to build connections and generate more business, maintain store profitability, and expand brand loyalty and recognition.
- Issued detailed responses to complaints, resolving customer service issues with timeliness and organization.
- Ran daily shipments so that product was readily available for customers.
- Improved team member performance through disciplining, coaching, motivation, and counseling.
- Developed a skill set of multitasking, organization, and understanding how it affects the overall efficiency of the store.
- Managed the performance of team members, conducted performance appraisals, and recommended promotions.
- Established daily objectives to maintain functionality throughout the entire store.
- Understanding the importance of teamwork.
- Experience with completing administrative tasks.
- Responsible for counting daily inventory throughout the entire store and investigating the causes of all financial differences.
- Regularly adapted to any necessary company changes.
- Continuously facing and accepting any new challenges that are presented.
- Oversaw day-to-day operations and special projects in fast-paced work environments.
Manager
Pet Supplies Plus
Champaign, IL
07.2013 - 08.2017
- Responsible for running frequent trucks to ensure product was available for customers
- In charge of overall store cleanliness, customer service and store functionality
- Improved employee skills, increased team value and cultivated leadership potential
- Took initiative to study all animals and products sold in-store to better assist all customers
- Created new ideas to further maintain customer satisfaction and better employee training procedures.
Education
High School Diploma -
Centennial High School
Champaign, IL05.2014
Some College (No Degree) - Liberal Arts And General Studies
University of Illinois
Champaign, ILSkills
- Staff Management
- Inventory Control
- Time Management
- Improve Performance
- Employee Training and Development
- Excellent Customer Service
- Staff Hiring
- Strategic Planning
- Performance Evaluations
- Multitasking
- Excellent Communication and Organizational skills
- Decision-making and Problem-Solving
- Leadership
- Taking Initiative
- Grasp New Concepts Quickly
- Adaptive to Change
- Delegation
- Attention to Detail
- Willingness to Learn
- Basic Computer Skills
Languages
- Polish, Conversational
- English, Native
Affiliations
- Film and Photography
- Reading
- Hiking
- Drawing and Painting
Strongest Skills
- Empathy
- Analytical and Critical Thinking
- Mindfulness
- Writing
- Customer Service
- Leadership
Timeline
Assistant Store Manager
ALDI
12.2017 - Current
Manager
Pet Supplies Plus
07.2013 - 08.2017
High School Diploma -
Centennial High School
Some College (No Degree) - Liberal Arts And General Studies
University of Illinois
Similar Profiles
Max GuerinMax Guerin
Retail Sales Associate at AldiRetail Sales Associate at Aldi
Liam BaileyLiam Bailey
Store Assistant/Relieving Shift Manager at ALDIStore Assistant/Relieving Shift Manager at ALDI
Marcus EnglandMarcus England
Sales Associate at AldiSales Associate at Aldi
Natalie ForthNatalie Forth
Buying Manager at ALDIBuying Manager at ALDI
Dionka GreenDionka Green
Underwriting Service Assistant at State FarmUnderwriting Service Assistant at State Farm