Nicole Wilson
Kennesaw,GA
Summary
Seasoned professional with 18 years of experience in coordination and account management, seeking an Account Manager role. Expertise in onboarding, compliance, and relationship building, with a strong background in project management and marketing. Skilled in Salesforce and Microsoft Office, adept at fostering customer satisfaction and team collaboration.
Overview
19
19
years of professional experience
Work History
Service Provider Research Coordinator
The Home Depot
05.2012 - Current
- Served as compliance liaison for onboarding new service providers
- Managed multiple service provider accounts and daily tasks using Salesforce
- Supported merchant team in rolling out new SKU programs for over 150 service providers
- Reviewed service provider licenses and business documents to ensure legal compliance
- Collaborated with License Research team to resolve license requirement disputes
- Collected and reviewed compliance documents (e.g., liability insurance, licenses, EPA certifications, articles of incorporation)
- Assisted with The Home Depot badging process to verify completion of background checks
- Provided support to service providers and field partners, delivering guidance on compliance platforms and processes
- Proficient in Salesforce, Tableau, Microsoft Office Suite, Partner Profile, and LMS
- Increased compliance rate across all lines of business from 80% to 96% for the Southern Region
Installed Sales Assistant
The Home Depot
01.2010 - 05.2012
- Acted as a communication liaison among installers, customers, and vendors to ensure on-time completion of installation services
- Organized installation schedules and implemented pricing strategies to streamline operations across multiple regions
- Supported SKU management to improve inventory accuracy and addressed customer inquiries, strengthening satisfaction and customer loyalty
Project Coordinator
The Home Depot
12.2008 - 01.2010
- Coordinated national promotional campaigns for kitchen and bathroom products, ensuring compliance with company policies and adaptation to regional market needs
- Managed customer inquiries and special orders, overseeing the execution of installed sales to improve customer satisfaction
National Advertising Coordinator
The Home Depot
08.2005 - 12.2008
- Coordinated 6 pages of weekly inserts each month for Paint and Décor products across 110+ markets
- Reviewed product content for accuracy and validated SKUs
- Processed, proofed, and secured sign-offs for advertising copy, layouts, and photo samples, ensuring smooth workflow between marketing, graphics, and department leads
Education
Bachelor of Arts - Business Management
Capella University
Online05-2014
Associate of Arts - Marketing Management
Gwinnett Technical College
Lawrenceville, GA06-2004
Skills
- Cross-functional Coordination
- Customer Relationship Management
- Vendor Management
- Quality Assurance
- Project Management
- MicroSoft Word
- MicroSoft Excel
- MicroSoft Powerpoint
- Salesforce
Timeline
Service Provider Research Coordinator
The Home Depot
05.2012 - Current
Installed Sales Assistant
The Home Depot
01.2010 - 05.2012
Project Coordinator
The Home Depot
12.2008 - 01.2010
National Advertising Coordinator
The Home Depot
08.2005 - 12.2008
Bachelor of Arts - Business Management
Capella University
Associate of Arts - Marketing Management
Gwinnett Technical College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Evan Majarais SmithEvan Majarais Smith
Front-End Operations Associate at The Home DepotFront-End Operations Associate at The Home Depot
Samantha BogertSamantha Bogert
Appliance Sales Associate at The Home DepotAppliance Sales Associate at The Home Depot
Devin LintaultDevin Lintault
Elementary School Teacher/EIP Department Lead at Cobb County School SystemElementary School Teacher/EIP Department Lead at Cobb County School System