Nicole Woodard
Dalton,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Machine Operator
Boyd Biomedical
09.2022 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Replenished materials and supplies as needed to maintain production.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Access Intake Coordinator
Berkshire Health Systems
09.2021 - 09.2022
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
FF/EMT Ambulance Director
Dalton Ambulance Service
05.2016 - 09.2022
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
- Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Emergency Management Director
Town Of Windsor
07.2020 - 03.2022
- Enhanced community preparedness by developing and implementing comprehensive emergency management plans.
- Conducted regular training exercises to maintain staff readiness and evaluate the effectiveness of emergency plans.
- Contributed to the development of regional hazard mitigation strategies by participating in multi-agency planning initiatives.
- Implemented advanced technology solutions for efficient data collection and analysis during emergencies.
- Assessed potential risks within the community, creating tailored mitigation strategies based on regional needs.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
- Improved overall response capabilities through regular performance evaluations of personnel and equipment upgrades as necessary.
- Established strong relationships with external partners for improved collaboration during crisis situations.
- Evaluated existing policies and procedures, identifying areas for improvement to optimize emergency response capabilities.
Firefighter/EMT
Stockbridge Fire Department
07.2015 - 02.2018
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
Clinical support representative
Fairview internal medicine
07.2013 - 08.2014
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Admitting Officer
Fairview hospital
05.2011 - 07.2013
- Assisted in the training of new Admitting Officers by sharing knowledge on department procedures and best practices.
- Contributed positively towards team goals in meeting monthly benchmarks for key performance indicators such as reduced wait times.
- Coordinated closely with emergency room staff to manage incoming patients efficiently during peak hours without compromising service quality.
- Collaborated with interdisciplinary teams to coordinate admissions, transfers, and discharges for optimal patient care outcomes.
- Maintained strict compliance with HIPAA regulations, protecting patients'' privacy and confidentiality at all times.
- Improved patient registration efficiency by streamlining the admitting process and implementing electronic record-keeping systems.
- Enhanced patient satisfaction by providing courteous, accurate, and timely assistance during the admission process.
- Managed high-stress situations professionally while maintaining confidentiality of sensitive information under pressure.
- Demonstrated exceptional multitasking abilities while juggling various administrative tasks such as answering phones, managing bed assignments, and updating patient records.
Emergency Medical Technician
Lee ambulance service
10.2009 - 05.2011
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Sales Associate
PVH Corp.
11.2008 - 05.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Undergraduate certificate in Emergency management - Emergency Management
American Public University System
Charles Town, WV07.2018
Skills
- Customer Service Skills, Receptionist, Office Administration, Scheduling
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Workplace Safety
- Teamwork and Collaboration
- Structural Firefighting
- First Aid Certified
- Stress tolerance and resilience
- Emergency Response
- Emergency Scene Management
- Medical Terminology
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Medical Billing
- EMR / EHR
- Referral Verification
- Medical Office Procedures
Certification
- Emergency Medical Technician, 09/23/2010, Present
- CDL Class B
- Emergency management certificate, 09/01/18, Present
Timeline
Machine Operator
Boyd Biomedical
09.2022 - Current
Access Intake Coordinator
Berkshire Health Systems
09.2021 - 09.2022
Emergency Management Director
Town Of Windsor
07.2020 - 03.2022
FF/EMT Ambulance Director
Dalton Ambulance Service
05.2016 - 09.2022
Firefighter/EMT
Stockbridge Fire Department
07.2015 - 02.2018
Clinical support representative
Fairview internal medicine
07.2013 - 08.2014
Admitting Officer
Fairview hospital
05.2011 - 07.2013
Emergency Medical Technician
Lee ambulance service
10.2009 - 05.2011
Sales Associate
PVH Corp.
11.2008 - 05.2011
Undergraduate certificate in Emergency management - Emergency Management
American Public University System