Nicole Woodson
Glen Burnie,MD
Summary
Experienced professional with over 12 years of experience in the Security/Administrative field. Skilled in general administrative clerical operations and security operations. Strong ability to prioritize tasks, meet time-sensitive deadlines, and collaborate effectively with diverse teams. Excel at multitasking and possess efficient computer skills, enabling success in high-paced environments. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
19
19
years of professional experience
Work History
Community Support Assistant
The Arc
09.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Commissary Operations Team Member
Keefe Group/TKC Holdings
03.2022 - 09.2023
- Assist in providing commissary operations and services to perspective locations
- Pulling and delivering orders to inmates at specified correctional facilities within a timely manner
- Customer service related to discrepancies within orders
- Assisting with delivery of orders
- Accurately managing inventory in a dynamic environment to include counting product and correcting inventory.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Detention Officer 3
Anne Arundel County Detention Center
04.2019 - 10.2021
- Responded to highly stressful, hostile/dangerous situations, quickly addressing and taking action to reduce danger and hostility
- Specific situations include but are not limited to inmate disturbances, fire suppression, bomb threats, hazardous chemical spills, power outages and more
- Subduing inmates engaged in physical altercations, controlling uncooperative individuals both orally and through physical restraint
- Responding to medical emergencies pending the arrival of medical personnel; securing the scene utilizing first aid and CPR
- Ensuring the safe operation of county vehicles for the purpose of transporting inmates to court, medical appointments, and hospital admissions
- Completion of written reports within a timely manner
- Use of radio transmission to complete daily duties
- Hear and recognize sounds/voices associated with emergency situations and take proper measures to respond and react to radio transmissions
- Prepared standard reports involving inmate medical concerns, conflicts of interest between inmates and hourly rounds conducted to maintain the safety of officers and inmates
- Established and maintained effective work relationships with supervisors, co-workers, the public and inmates
- Enforced rules of policies, procedures, and regulations on a daily basis
- Used interpersonal communications skills to deescalate inmate conflicts
- Ability to interpret written and oral instructions and orders.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
Customs and Protection Officer
G4S Security Solutions
09.2015 - 02.2017
- Performed access control at facility entrances, allowing entry only by persons who have valid access cards or other valid authorization to enter
- Maintained an elevated level of customer service, which includes maintaining professionalism with regard to uniform appearance, attitude, and actions as defined in Post Orders Book
- Deter property loss through alert observation
- Conducted patrols of the facility interior and exterior
- Demonstrated knowledge of procedures for emergency and alarm response and take the appropriate action in such case
- Demonstrated the ability to multi-task and exhibit strong organizational skills.
- Conducted regular safety drills for staff and visitors, promoting preparedness and awareness of emergency procedures.
- Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships.
- Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
- Trained new Protection Officers on company policies, standard operating procedures, and best practices for effective security operations.
Armed Diplomatic Security Officer
Department of State
02.2014 - 06.2014
- Maintained security of post/gate control
- Conducted magnetometer and X-Ray Screening
- Conducted roving foot patrols, dignity protection, and security escorting
- Performed vehicle and visitor screening/badging
- Conducted 100% identification checks
- Observed and reported suspicious activities while monitoring radio transmissions between staff.
Correctional Officer 1
Department of Public Safety and Correctional Services
03.2013 - 10.2013
- Maintained security within the facility and oversaw the health and safety of staff and prisoners
- Physically and visually patrolled units all areas assigned to that ensured the welfare, safety, and security
- Performed inspections and searches of cells and inmates checking for contraband within the compliance of regulations
- Investigated and reported unusual activities
- Conducted part and strip searches of inmates and visitors
- Observed inmates directly and indirectly through visual, audio, and video monitoring
- Stabilized and provided backup in emergencies situations
- Observed and responded to obvious and subtle changes in prisoner conversations or behavior that might be inappropriate or indicate the potential for a threat
- Performed head counts and 100% identification checks
- Supervised inmates to maintain general order in daily activities, such as phone calls, mail, and hygiene
- Adhered to enforced policies and procedures.
United States Army 3rd ID Infantry Division
Fort Stewart
01.2006 - 07.2011
- Issued and stored small arms at unit level
- Performed Data Entry
- Requested, received, stored, issued, and maintained records associated with expendable supplies
- Prepared and stored unit supply files, signature cards, and maintained organizational supply records and forms
- Received and inspected inventories
- Established security records
- Requested, stored, received, and issued supplies and materials
- Maintained accounting with supply management
- Secured and controlled all supplies within unit level
- Practiced general clerical and administrative procedures
- Demonstrated skills to perform as a military soldier in a combat environment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
University of Maryland - Baltimore
Baltimore, MDHigh School Diploma -
Duke Ellington School Of The Arts
Washington, DC06.2001
Skills
- Experience with medical billing, CPT, ICD-9-CM, ICD-10, HCPCS, and HIPAA compliance rules
- Front desk office skills
- Knowledge of Anatomy & Physiology, Diseases of the human body and medical terminology
- CPR and AED certified
- Security knowledge over 10 years
- Fast Learner
- Time Management
- Team Collaboration
- Verbal and written communication
- File and Record Keeping
Affiliations
- United States Army
Timeline
Community Support Assistant
The Arc
09.2023 - Current
Commissary Operations Team Member
Keefe Group/TKC Holdings
03.2022 - 09.2023
Detention Officer 3
Anne Arundel County Detention Center
04.2019 - 10.2021
Customs and Protection Officer
G4S Security Solutions
09.2015 - 02.2017
Armed Diplomatic Security Officer
Department of State
02.2014 - 06.2014
Correctional Officer 1
Department of Public Safety and Correctional Services
03.2013 - 10.2013
United States Army 3rd ID Infantry Division
Fort Stewart
01.2006 - 07.2011
University of Maryland - Baltimore
High School Diploma -
Duke Ellington School Of The Arts
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