Nicole Woodson
Glen Burnie,MD
Summary
Experienced professional with over 12 years of experience in the Security/Administrative field. Skilled in general administrative clerical operations and security operations. Strong ability to prioritize tasks, meet time-sensitive deadlines, and collaborate effectively with diverse teams. Excel at multitasking and possess efficient computer skills, enabling success in high-paced environments. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
19
19
years of professional experience
Work History
Community Support Assistant
The Arc
09.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Commissary Operations Team Member
Keefe Group/TKC Holdings
03.2022 - 09.2023
- Assist in providing commissary operations and services to perspective locations
- Pulling and delivering orders to inmates at specified correctional facilities within a timely manner
- Customer service related to discrepancies within orders
- Assisting with delivery of orders
- Accurately managing inventory in a dynamic environment to include counting product and correcting inventory.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Detention Officer 3
Anne Arundel County Detention Center
04.2019 - 10.2021
- Responded to highly stressful, hostile/dangerous situations, quickly addressing and taking action to reduce danger and hostility
- Specific situations include but are not limited to inmate disturbances, fire suppression, bomb threats, hazardous chemical spills, power outages and more
- Subduing inmates engaged in physical altercations, controlling uncooperative individuals both orally and through physical restraint
- Responding to medical emergencies pending the arrival of medical personnel; securing the scene utilizing first aid and CPR
- Ensuring the safe operation of county vehicles for the purpose of transporting inmates to court, medical appointments, and hospital admissions
- Completion of written reports within a timely manner
- Use of radio transmission to complete daily duties
- Hear and recognize sounds/voices associated with emergency situations and take proper measures to respond and react to radio transmissions
- Prepared standard reports involving inmate medical concerns, conflicts of interest between inmates and hourly rounds conducted to maintain the safety of officers and inmates
- Established and maintained effective work relationships with supervisors, co-workers, the public and inmates
- Enforced rules of policies, procedures, and regulations on a daily basis
- Used interpersonal communications skills to deescalate inmate conflicts
- Ability to interpret written and oral instructions and orders.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
Customs and Protection Officer
G4S Security Solutions
09.2015 - 02.2017
- Performed access control at facility entrances, allowing entry only by persons who have valid access cards or other valid authorization to enter
- Maintained an elevated level of customer service, which includes maintaining professionalism with regard to uniform appearance, attitude, and actions as defined in Post Orders Book
- Deter property loss through alert observation
- Conducted patrols of the facility interior and exterior
- Demonstrated knowledge of procedures for emergency and alarm response and take the appropriate action in such case
- Demonstrated the ability to multi-task and exhibit strong organizational skills.
- Conducted regular safety drills for staff and visitors, promoting preparedness and awareness of emergency procedures.
- Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships.
- Conducted detailed incident reports following any security-related occurrences, providing recommendations for future prevention strategies.
- Trained new Protection Officers on company policies, standard operating procedures, and best practices for effective security operations.
Armed Diplomatic Security Officer
Department of State
02.2014 - 06.2014
- Maintained security of post/gate control
- Conducted magnetometer and X-Ray Screening
- Conducted roving foot patrols, dignity protection, and security escorting
- Performed vehicle and visitor screening/badging
- Conducted 100% identification checks
- Observed and reported suspicious activities while monitoring radio transmissions between staff.
Correctional Officer 1
Department of Public Safety and Correctional Services
03.2013 - 10.2013
- Maintained security within the facility and oversaw the health and safety of staff and prisoners
- Physically and visually patrolled units all areas assigned to that ensured the welfare, safety, and security
- Performed inspections and searches of cells and inmates checking for contraband within the compliance of regulations
- Investigated and reported unusual activities
- Conducted part and strip searches of inmates and visitors
- Observed inmates directly and indirectly through visual, audio, and video monitoring
- Stabilized and provided backup in emergencies situations
- Observed and responded to obvious and subtle changes in prisoner conversations or behavior that might be inappropriate or indicate the potential for a threat
- Performed head counts and 100% identification checks
- Supervised inmates to maintain general order in daily activities, such as phone calls, mail, and hygiene
- Adhered to enforced policies and procedures.
United States Army 3rd ID Infantry Division
Fort Stewart
01.2006 - 07.2011
- Issued and stored small arms at unit level
- Performed Data Entry
- Requested, received, stored, issued, and maintained records associated with expendable supplies
- Prepared and stored unit supply files, signature cards, and maintained organizational supply records and forms
- Received and inspected inventories
- Established security records
- Requested, stored, received, and issued supplies and materials
- Maintained accounting with supply management
- Secured and controlled all supplies within unit level
- Practiced general clerical and administrative procedures
- Demonstrated skills to perform as a military soldier in a combat environment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
University of Maryland - Baltimore
Baltimore, MDHigh School Diploma -
Duke Ellington School Of The Arts
Washington, DC06.2001
Skills
- Experience with medical billing, CPT, ICD-9-CM, ICD-10, HCPCS, and HIPAA compliance rules
- Front desk office skills
- Knowledge of Anatomy & Physiology, Diseases of the human body and medical terminology
- CPR and AED certified
- Security knowledge over 10 years
- Fast Learner
- Time Management
- Team Collaboration
- Verbal and written communication
- File and Record Keeping
Affiliations
- United States Army
Timeline
Community Support Assistant
The Arc
09.2023 - Current
Commissary Operations Team Member
Keefe Group/TKC Holdings
03.2022 - 09.2023
Detention Officer 3
Anne Arundel County Detention Center
04.2019 - 10.2021
Customs and Protection Officer
G4S Security Solutions
09.2015 - 02.2017
Armed Diplomatic Security Officer
Department of State
02.2014 - 06.2014
Correctional Officer 1
Department of Public Safety and Correctional Services
03.2013 - 10.2013
United States Army 3rd ID Infantry Division
Fort Stewart
01.2006 - 07.2011
University of Maryland - Baltimore
High School Diploma -
Duke Ellington School Of The Arts
Similar Profiles
JEssica DAnielsJEssica DAniels
Director of Finance at The ArcDirector of Finance at The Arc
Patricia Jones IIPatricia Jones II
Direct Support Professional at The ArcDirect Support Professional at The Arc
Edwin FleuryEdwin Fleury
Caregiver at The ArcCaregiver at The Arc