Nicole Worsham
Manassas,VA
Summary
Dynamic and results-driven professional with extensive experience in communication and sales, complemented by strong technical proficiency. Adept at leveraging advanced computer skills to enhance client interactions and drive sales growth. Proven ability to convey complex technical information clearly and effectively, fostering strong client relationships and facilitating seamless integration of IT solutions. Seeking a long-term position within a forward-thinking IT company where I can contribute to team success, drive innovative solutions, and further develop my technical expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
Caplan Law Group
01.2024 - Current
- Conducted marketing initiatives targeting real estate agents to promote the firm's services
- Organized and facilitated 5-6 in-person meetings per month with potential clients
- Managed and maintained a Customer Relationship Management (CRM) system to streamline client interactions
- Developed and managed social media pages to increase online presence and engagement
- Designed and created marketing materials such as flyers to support various campaigns
- Implemented innovative and creative ideas to enhance marketing strategies and outreach
- Attended realtor brokers' opens and sponsored open houses to build relationships and promote services
- Advertised realtor listings through various marketing channels to boost visibility.
Business Development & Marketing/Licensed Settlement Producer
RGS Title
04.2021 - 01.2024
- Developed and maintained agent relationships for 3 stores
- Converted agents from their title company to ours
- Marketed RGS Title & individual agent business via in person & online (email, social media, etc)
- Collaborated with core partner companies
- Planned company parties, events, meetings & charity drives
- Ensured that all signatures were properly witnessed and documented according to state law before document signing.
Estimator
Safford Collision Center
08.2019 - 12.2021
- Developed strong customer relationships
- Wrote estimates on vehicles in person, video call & pictures
- Expertly used CCC One estimating software to generate repair orders and invoices
- Developed relationships with all major and some small insurance companies/adjusters
- Established great internal relationships with co-workers for ultimate customer experience
- Answered phones, checked customers in, followed each vehicle from start to finish while keeping customers up to date, enforced quality control standards by verifying that proper methods were used in completing repairs.
Aftermarket/Cust. Relations
Priority Toyota
06.2018 - 08.2019
- Sold protection warranties while developing & maintaining customer relationships to ensure the upkeep of their vehicles warranty
- Scheduled appointments, answered calls, did quality control checks of vehicles prior to departure.
Education
Associate's degree - Marketing
Northern VA Community College
08.2024
Diploma - undefined
C.D Hylton High School
Manassas, VA06.2010
Skills
- Business development
- Marketing
- Customer service
- Sales
- Event planning
- Negotiation
- Leadership
- Account management
- Customer relationship management
- Project management
- Contracts
- Product management
Certification
- Certified Notary Public
- Insurance Producer License
- Driver's License
Assessments
- Outside sales, Proficient, 09/01/23, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Work motivation, Proficient, 09/01/23, Level of motivation and discipline applied toward work
- Customer service, Proficient, 11/01/23, Identifying and resolving common customer issues
- Work style: Reliability, Proficient, 10/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Sales skills, Proficient, 09/01/23, Influencing and negotiating with customers
- Customer focus & orientation, Proficient, 11/01/23, Responding to customer situations with sensitivity
Timeline
Marketing Coordinator
Caplan Law Group
01.2024 - Current
Business Development & Marketing/Licensed Settlement Producer
RGS Title
04.2021 - 01.2024
Estimator
Safford Collision Center
08.2019 - 12.2021
Aftermarket/Cust. Relations
Priority Toyota
06.2018 - 08.2019
Associate's degree - Marketing
Northern VA Community College
Diploma - undefined
C.D Hylton High School
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