Summary
Overview
Work History
Education
Skills
Reason for gap in employment
Timeline
SeniorSoftwareEngineer

Nicole Wurm

Warrenton,MO

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Fresh Thyme Farmers Market. Skilled in cash handling and problem-solving, adept at training employees and streamlining operations. Demonstrates exceptional customer service and decision-making abilities, fostering strong relationships and achieving significant efficiency improvements.

Overview

11
11
years of professional experience

Work History

Shirft Manager

Fresh Thyme Farmers Market
01.2017 - 10.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.

Senior Deli Clerk

Shop N Save Supermarket
03.2015 - 12.2015
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Collaborated with team members to streamline operations and improve overall efficiency.
  • Utilized advanced slicing techniques to efficiently process meats and cheeses, minimizing waste while maximizing yield per item.
  • Ensured accurate pricing of all deli items through diligent label maintenance and verification procedures.
  • Prepared custom orders for customers, consistently meeting their specific preferences while adhering to high quality standards.
  • Assisted in training new deli clerks, sharing best practices and providing ongoing support.

Guest Service Representative

Holiday Inn Airport
03.2008 - 12.2010
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.

Education

HIM - Health Informatio Management

Saint Charles Community College
Coatsville, MO

Diploma -

Fort Zumwalt West High School
O'Fallon, MO
01.2006

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Energetic and Enthusiastic
  • Relationship Building
  • Payment Processing
  • Customer Service
  • Problem-Solving
  • Active Listening
  • Critical Thinking

Reason for gap in employment

The reason for the gap in my work history is that I took time to stay home with my kids, but now they are in school and I am looking to help out the household and find where I belong in the world after not working for 5 plus years

Timeline

Shirft Manager

Fresh Thyme Farmers Market
01.2017 - 10.2018

Senior Deli Clerk

Shop N Save Supermarket
03.2015 - 12.2015

Guest Service Representative

Holiday Inn Airport
03.2008 - 12.2010

HIM - Health Informatio Management

Saint Charles Community College

Diploma -

Fort Zumwalt West High School

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Nicole Wurm