Nicole Ybarra
Las Vegas,NV
Summary
Experienced Cargo Agent with proven record in handling and managing cargo operations efficiently. Skilled in coordinating shipping logistics, ensuring accurate documentation, and adhering to compliance standards for international trade. Demonstrates ability to work under pressure while maintaining high-quality customer service. Consistently contributed to improving operational processes and enhancing client satisfaction in previous roles.
Overview
4
4
years of professional experience
Work History
Front Office Agent
Worldwide Flight Services
Las Vegas, NV
06.2024 - Current
- Organized paperwork in an efficient manner, ensuring the accuracy of data entered into the system.
- Answered incoming calls professionally, in accordance with established guidelines.
- Handled confidential information responsibly according to company policies.
- Handled confidential information with discretion and security.
- Processed invoices, receipts, and other office documents.
- Updated and maintained the office filing system.
- Answered questions and concerns regarding company products, services, and prices.
- Recorded customer transactions and filed receipts.
- Processed truck drivers' paperwork so they can receive their cargo in a timely manner.
- Made sure there was no damage to the cargo.
- Responded to emails pertaining to cargo.
- Reviewed aircraft cargo manifest reports prior to loading cargo onto flights.
- Utilized swab tests and X-ray screening machines to perform a thorough check of the cargo.
- Operated X-ray machines and other screening equipment to identify potential threats.
- Performed security screenings of cargo in compliance with TSA regulations.
- Ensured proper security protocols were followed when handling confidential data.
- Followed auditing procedures, and kept paperwork organized and filed up to date.
Screening Supervisor
Calop Aeroground Services
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Always kept up with files and paperwork for routine audits.
- Ran cargo through X-ray machine to ensure no bombs were getting transported onto cargo planes.
- Attention to detail and surroundings.
- Good communication skills with management and/or office dispatch.
- Great problem solving skills for alarmed cargo.
Cargo Agent
Trego Dugan
12.2022 - 06.2023
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Properly stored cargo into bins and/or carts.
Call Center Representative
Cezars Call Center
09.2020 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Booked vacations for customers in the best hotels in Las Vegas.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
GED -
Sierra Nevada
Reno, NV12.2019
Skills
- Goal-Oriented
- Complex problem-solving
- Inventory Control
- Processes and procedures
- Policy enforcement
- [Software] experience
- Audit reporting
- Organization
- Positive attitude
- Great customer service skills
- Computer skills
- Communication skills
- Filing
- TSA information
- SSI information
- Cargo inspections
- Advanced threat detection
- Object identification
- Explosives detection
- Security screening expertise
- X-ray machine operation
References
References available upon request.
Timeline
Front Office Agent
Worldwide Flight Services
06.2024 - Current
Screening Supervisor
Calop Aeroground Services
06.2023 - Current
Cargo Agent
Trego Dugan
12.2022 - 06.2023
Call Center Representative
Cezars Call Center
09.2020 - 12.2021
GED -
Sierra Nevada
Similar Profiles
Julian HernandezJulian Hernandez
Office Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesOffice Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
TyWAYNE STEPTERTyWAYNE STEPTER
Ramp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesRamp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Sharale ThomasSharale Thomas
Table Games Dealer at Resorts WorldTable Games Dealer at Resorts World