Nicole Young
Hemet,CA
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with many years of experience working in busy high demand environments. Excellent interpersonal communication skills due to years of working in various customer service fields.
Overview
16
16
years of professional experience
Work History
Package Handler
UPS
Romoland, CA
11.2021 - 02.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Security Guard
Off Duty Officers
La Mirada, CA
08.2019 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Manager
Lake Perris Marina
Perris, CA
08.2018 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Cashier
Cahuilla Casino
Anza, CA
12.2016 - 11.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted patrons with monetary transactions such as, check cashing, cash advances, ticket redemption and jackpot pay outs.
- Filled and dropped both ATM and kiosk machines as needed.
- Prepared and reconciled money banks for other departments at the beginning and end of shifts.
Supervisor
Cash Services @ Soboba Casino
San Jacinto, CA
08.2005 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
No Degree - Medical Assisting
Mt. San Jacinto College
San Jacinto, CANo Degree - Medical Assisting
Bryman College
San Bernardino, CANo Degree - Digital Sonography
Mt. San Jacinto College
Menifee, CAHigh School Diploma -
Helen Hunt Jackson
Hemet, CA06.2000
Skills
- Recordkeeping Requirements
- Team Meetings
- Inventory Control Procedures
- Inventory Records
- Customer Experience
- Standards Compliance
- Quality Assessment and Assurance
- Physical Strength and Stamina
- Deadline Meeting
- General Housekeeping
- Critical Thinking
- Reading Comprehension
- Task Delegation
- Adaptable to Changing Needs
- Protective Equipment Use
Timeline
Package Handler
UPS
11.2021 - 02.2022
Security Guard
Off Duty Officers
08.2019 - 06.2021
Manager
Lake Perris Marina
08.2018 - 01.2020
Cashier
Cahuilla Casino
12.2016 - 11.2017
Supervisor
Cash Services @ Soboba Casino
08.2005 - 11.2016
No Degree - Medical Assisting
Mt. San Jacinto College
No Degree - Medical Assisting
Bryman College
No Degree - Digital Sonography
Mt. San Jacinto College
High School Diploma -
Helen Hunt Jackson