Summary
Overview
Work History
Education
Skills
Cellular
Timeline
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Nicole Zaba

Romeoville,IL

Summary

Retail management professional prepared to drive results and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

25
25
years of professional experience

Work History

Store manager

Sephora
07.2016 - 03.2025
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed recruiting and onboarding; mentoring new employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, service requirements and payroll
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Manager

Wet Seal
01.2000 - 01.2015
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Education

High School -

Downers Grove North High School
Downers Grove, IL
01.2001

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Employee training and mentoring
  • Friendly and positive
  • Team leadership and coaching
  • Recruiting and hiring
  • Work Planning and Prioritization
  • Inventory control
  • Team motivation

Cellular

630-863-0308

Timeline

Store manager

Sephora
07.2016 - 03.2025

Store Manager

Wet Seal
01.2000 - 01.2015

High School -

Downers Grove North High School

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Nicole Zaba