Nicole Zapata

Oversee day-to-day operations, ensuring the highest standards of patient care and customer satisfaction.

• Develop and implement business strategies to increase revenue and expand service offerings.
• Manage a team of medical professionals, estheticians, and administrative staff, fostering a collaborative and high-performance culture. Ensure compliance with industry regulations, maintaining a safe and ethical spa environment.
• Coordinate staff training and professional development to maintain industry best practices.
• Analyzed customer feedback to identify areas for improvement and implement necessary changes in processes or services.
• Enhanced client satisfaction by implementing personalized treatment plans and ensuring a high standard of care.
• Implemented staff training programs to improve service quality and expand the range of treatments offered.
• Streamlined appointment scheduling for improved efficiency, leading to increased customer satisfaction and retention.
• Coordinated special events such as promotional giveaways to increase public exposure of the spa offerings.
• Maintained compliance with industry regulations, licensing requirements, and safety standards to ensure the highest level of professionalism within the medical spa.
• Developed loyalty programs that rewarded repeat customers while encouraging long-term patronage of the medical spa services.
• Conducted regular performance evaluations of staff members for continuous improvement and career development opportunities.
• Collaborated with providers and Spa Director on treatment protocols to provide comprehensive care.
• Led a team of Injectors, Aestheticians, and Administrative staff fostering a collaborative and supportive work environment.
• Recorded product and service sales into spa's weekly income report.
• Maximized efficiency through time management and staff supervision to boost productivity.
• Oversaw upkeep of entire facility and notified maintenance for service repairs.
• Led spa tours for new members to familiarize guests with services provided.
• Established and maintained effective communication with staff, physicians to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Spearheaded and implemented new projects ( online booking, patient loyalty program) to expand scope of engagement.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Collaborated with Spa Director to maintain daily operations.

• Streamlined appointment scheduling for improved patient experience and reduced wait times.
• Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
• Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
• Contributed to smooth daily clinic operations by managing telephone lines, directing calls appropriately and taking detailed messages when needed.
• Managed sensitive patient data securely, maintaining strict compliance with HIPAA regulations.
• Improved office efficiency by implementing electronic health record system, reducing paperwork and streamlining workflows.
• Collaborated with insurance companies to resolve billing issues promptly, and verify patient eligibility.
• Enhanced office productivity by handling high volume of callers per day.
• Facilitated new patient prescriptions, refills and prescription pre-authorizations.