Nicole Zapatka
Olalla
Summary
Resourceful Attendant known for high productivity and efficient task completion. Skilled in customer service, time management, and conflict resolution. Excel in communication, empathy, and adaptability, ensuring exceptional service in diverse environments.
Overview
20
20
years of professional experience
Work History
Attendant Counselor - 2
DSHS/DDA SOLA Region 3
Bremerton
11.2023 - 10.2024
- Collaborated with other professionals to coordinate services for clients' well-being.
- Provided transportation to appointments, errands, or recreational activities as needed.
- Implemented behavior management techniques aimed at reducing challenging behaviors.
- Ensured that clients followed prescribed medical treatments and medications.
- Monitored client progress and documented changes in behavior or health status.
- Maintained accurate records of services provided to each client.
- Assessed risks posed by the environment and took appropriate corrective action when needed.
- Assisted in the development of social skills by engaging in recreational activities with clients.
- Attended seminars, workshops, conferences to stay up-to-date on best practices.
- Encouraged independence through teaching life skills such as budgeting and cooking.
- Observed changes in mood or behavior patterns and reported them immediately to supervisor.
- Provided assistance with activities of daily living such as grooming, bathing, dressing, and eating.
- Promoted a positive attitude among clients by providing emotional support during difficult times.
- Trained new staff on proper procedures related to supported living services.
- Participated in team meetings to discuss client care plans and updates.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Organized oral medications for clients following dosage and schedule requirements.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted clients with maintaining good personal hygiene.
Supported Living Staff Member
Tahoma Associates/ Gig Harbor Group Home
Gig Harbor
08.2004 - 01.2019
- Collaborated with other professionals to coordinate services for the individuals served.
- Developed individual service plans based on each person's needs and preferences.
- Encouraged client participation in volunteer opportunities within the local community.
- Participated in ongoing training sessions related to new developments in disability services.
- Created an atmosphere that was conducive to learning by providing positive reinforcement strategies.
- Adhered to all agency policies related to confidentiality, ethical practices, reporting requirements and safety protocols.
- Implemented behavior modification techniques that were tailored to meet individual needs.
- Demonstrated empathy towards clients while maintaining professional boundaries.
- Organized recreational activities that promoted socialization, independence and self-esteem.
- Ensured a safe environment through regular checks of equipment and surroundings.
- Assisted individuals with personal hygiene tasks, including bathing, grooming, dressing and toileting.
- Maintained accurate records of services provided including progress notes and medication logs.
- Facilitated communication between team members, families and other service providers involved in care planning.
- Maintained accurate records of services provided, progress notes and incident reports.
- Provided crisis intervention when needed to ensure safety of clients and staff members.
- Provided physical and emotional support to individuals with disabilities.
- Monitored medication intake for individuals with mental health needs.
- Accompanied clients to medical appointments if necessary.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Drove clients to doctors' appointments and social outings.
- Consulted with client care team to continually update care plans.
- Assisted clients with maintaining good personal hygiene.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients get in and out of beds and wheelchairs.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Education
Massage Therapy -
Everest College
Bremerton, WA01-2009
Nursing Assistant -
Olympic College
Bremerton, WA01-2002
GED -
Olympic College
Bremerton, WA01-2000
Skills
- Behavior management
- Medication administration
- Client assessment
- Record keeping
- Crisis intervention
- Team collaboration
- Life skills training
- Client advocacy
- Health monitoring
- Positive reinforcement
- Emotional support
- Personal protection equipment (PPE)
- Ground inspection
- Infection control
- Rules compliance
- Incident reporting
- Supply restocking
- Professionalism
- Organizational skills
- Client confidentiality
- Maintenance reports
- Analytical thinking
- Safety protocols
Timeline
Attendant Counselor - 2
DSHS/DDA SOLA Region 3
11.2023 - 10.2024
Supported Living Staff Member
Tahoma Associates/ Gig Harbor Group Home
08.2004 - 01.2019
Massage Therapy -
Everest College
Nursing Assistant -
Olympic College
GED -
Olympic College