Years of Direct Support Professional Experience
ELIZABETH WACHIRA
Direct Support Professional
Kent,WA
Summary
Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
7
7
Work History
Attendant Counselor 2
DSHS DDA SOCR (SOLA)
Kent, WA
03.2021 - Current
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
Direct Support Professional
Maksu Inc
Federal Way, WA
08.2018 - 02.2021
- Maintain liaison with healthcare providers and others including public and private agencies to expedite the efficient treatment
- Administer and analyze daily medications and daily intake of nutrition/fluids to patients while monitoring their progress
- Collaborate with peers, including providers, to identify patient care requirements and develop a treatment plan for patients.
- Facilitated social interactions between participants and their peers in the community.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Caregiver
Family Resources Home Care
Bellevue, WA
01.2018 - 12.2018
- Maintained accurate records of patient care, condition, progress and concerns while giving recommendations to the manager
- Obtain, organize and document medical records concisely, accurately and on timely manner in electronic health record.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Lead Administrator
The National Alliance
Nairobi, Kenya
11.2011 - 11.2013
- Oversaw cash transactions and ensured proper handling and records were maintained on daily basis managing a team of 6
- Maintained and managed information and files within the office while performing clerical work like answering calls
- Used technology, including Microsoft word, Ms
- Excel and internet to increase efficiency and output
- Appointed to inspect and maintain data entry requirements by following data program techniques and procedures
- Assigned to ensure compliance of data integrity and security policies among team members and entire department.
Financial Advisor/ Sales Rep
Old Mutual Insurance
Nairobi, Kenya
01.2009 - 11.2011
- Managed and trained a team of 7+ new sales reps and cashiers increasing efficiency by 7% and reducing downtime
- Resolved over 1,000 different customers’ issues over the call and in person ensuring good customer relationship
- Participated in activities designed to improve customer’s experience increasing reliability and satisfaction by 12%
- Recognized for selling over 300 policies to new clients/customers and bringing highest revenue for the quarter
- Assisted in implementing time management process that increased team coordination and traceability among staff
- Assisted clients to make the right decision while choosing what policy to go by through providing accurate and timely information.
Education
Bachelor of Arts (Economics) -
University of Nairobi
Nairobi, KENYA12.2005
Skills
- Incident Reporting
- Strong Work ETHIC
- Behavioral Management
- Appointment Scheduling
- ADL support
- Direct Patient Care
- Client documentation
- Safety Monitoring
- Community activities
- Social Skills Development
- Client Support
- Behavior redirection
- Crisis Management
- Compassionate client care
Affiliations
- Volunteer at PEER KENT,216, Gowe St Kent, WA
- Volunteer MULTISERVICE CENTRE 1200 336th St Federal Way, WA
Timeline
Attendant Counselor 2
DSHS DDA SOCR (SOLA)
03.2021 - Current
Direct Support Professional
Maksu Inc
08.2018 - 02.2021
Caregiver
Family Resources Home Care
01.2018 - 12.2018
Lead Administrator
The National Alliance
11.2011 - 11.2013
Financial Advisor/ Sales Rep
Old Mutual Insurance
01.2009 - 11.2011
Bachelor of Arts (Economics) -
University of Nairobi
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