Nicole Zhagui Ayala
Tarrytown,NY
Summary
Driven shift leader with expertise in coordinating operations and training new hires. Bilingual communicator dedicated to enhancing customer satisfaction through effective conflict resolution and attentive service.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Shift Leader
Grass Roots Kitchen
09.2023 - 08.2026
- Coordinated Front of House and Back of House operations to ensure efficient service.
- Managed cash handling and daily financial responsibilities accurately.
- Resolved customer concerns professionally and maintained high customer satisfaction.
- Assisted with inventory management, stocking, and organization.
- Trained and supported new hires on restaurant procedures and customer service.
- Provided customer service in both English and Spanish.
Education
High School Diploma -
Sleepy Hollow High School
Sleepy Hollow, Ny06.2026
Skills
- Leadership & Team Management
- Customer Service
- Conflict Resolution
- Cash Handling
- Inventory Management
- Bilingual Communication
- Problem Solving
- Communication Skills
- Time Management
- Multitasking
- Attention to Detail
- Teamwork
Languages
English
Spanish
French
Timeline
Shift Leader
Grass Roots Kitchen
09.2023 - 08.2026
High School Diploma -
Sleepy Hollow High School