Nicole Ann Eidsness
Hillsboro,ND
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
17
17
years of professional experience
Work History
Bartender
TAP That Bar
Hillsboro, ND
11.2023 - Current
- Greet guests and respond to guest inquiries in a friendly and efficient manner
- Maintain a clean and sanitary environment
- Coordinates daily supply inventory for bar and submits orders to manager
- Listens to customer complaints, providing resolutions
- Checks IDs in accordance with federal laws
- Collect and process payments from guests using point-of-sale system, processing credit and debit cards, making change and processing gift certificates, cards and vouchers
- Calculates totals and ensures cash drawers are balanced at all times for gaming.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
Bartender
Goose River Brewery
Hillsboro, ND
03.2023 - Current
- Greet guests and respond to guest inquiries in a friendly and efficient manner
- Maintain a clean and sanitary environment
- Coordinates daily supply inventory for bar and submits orders to manager
- Listens to customer complaints, providing resolutions
- Checks IDs in accordance with federal laws
- Collect and process payments from guests using point-of-sale system, processing credit and debit cards, making change and processing gift certificates, cards and vouchers
- Calculates totals and ensures cash drawers are balanced at all times for gaming.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
Plant Process Quality Operator
Anchor Ingredients- Hillsboro West Division
Hillsboro, ND
12.2023 - 03.2024
- Ensures the efficient and effective management of quality in manufacturing, with reference to incoming raw materials, line production, packaging, and finished goods acceptance
- Guarantees that standards are met throughout all facility manufacturing processes by providing line testing retain document, and workflow review
- Provides instruction on company policies, standards, processes, and practices.
- Monitored production operations and identified issues that could affect product quality.
Certified Nursing Assistant (CNA)
Sanford Hillsboro Long Term Care
Hillsboro, ND
04.2021 - 11.2023
- Provides resident-centered nursing care and daily living assistance to assigned resident under the supervision of a registered nurse (RN)
- Knowledge of and delivers age-appropriate care related to the physical and psychological needs of the resident as per care plan
- Knowledge of following infection prevention and control policies and Personal Protective Equipment use
- Provides assistance with basic health care needs including daily activities
- Assists the residents in transferring, repositioning, and walking using correct and appropriate transfer techniques and equipment
- Provides range of motion and passive exercises
- Assists residents with meals and snacks, provides water and supplements
- Documents resident interactions as needed and the outcomes related to resident care, behavior, activity, and dietary
- Communicates resident's changing condition and care related concerns/responses to the charge nurse
- Collects non-invasive body fluid specimens and gathers vital signs
- Provides housekeeping and laundry services to assist residents with keeping living areas clean and operational
- Provides assistance and documentation with wellness and recreational programs and encourages residents to participate
- May participate in departmental/organization committees and task forces as needed.
American Crystal Sugar Packaging Tech IV
Hillsboro, ND
Hillsboro, ND
09.2020 - 04.2021
- Sanitizing production areas with packaging sugar tiers
- Ensure safety is implemented in all areas of the packaging line
- Monitor the bins to ensure all machines and other parts are actively working
- Report any leaks, tears, repairs to the proper departments in order for all operations are running smoothly and efficiently.
Marvin Quality Auditor
Fargo, ND
Fargo, ND
03.2019 - 08.2020
- Audit windows/doors daily and record findings for any quality issues
- Assist in training Production Associates to ensure all products produced are of the highest quality
- Maintain proper paperwork and ensure the accurate/timely documentation of departmental data
- Assist Quality Technicians as needed
- Inspect product quality and take issues to repair
- Perform minor repairs to products
- Contact supervision when three consecutive quality issues are observed.
Integrity Windows & Doors Production Associate-- DH1
Fargo, ND
Fargo, ND
12.2016 - 03.2019
- Perform repetitive assembly tasks using hand and power tools, and automated equipment to build and produce high quality window products
- Retrieve parts from green racks according to the pick list or motion devices and deliver to the line
- Report defective parts or questionable conditions to the Supervisor
- Perform light fabrication (drill holes, measure, cut, saw) to facilitate product sub-assembly
- Slide, lay, snap, crank or otherwise assemble materials to produce sub-assembly or finished product
- Notify Supervisor of any mechanical or material issues.
Red Lobster Hostess and Server Assistant
Fargo, ND
Fargo, ND
08.2016 - 08.2018
- Greet guests
- Monitor the computers for seating availability
- Answering phones
- Assist servers with tables setup, refilling drinks, stocking service stations in timely manner.
Archway Marketing Services Royalty Analyst
Fargo, ND
Fargo, ND
10.2015 - 12.2016
- Supports stakeholders with key tasks related to their verticals
- A subject matter expert in terms of deal knowledge and operations elements (setup, payment instrument PO or EI, reporting, validation and financial transactions.) Accountability for contract setup & maintenance as well as partner setup and on-boarding, tooling improvements (internal & shared) and rev-share reporting
- Manage other misc
- Deliverables (team mailbox triage, metrics, SharePoint, documentation, training and ad hoc reporting as required
- Partner with Account Management to coordinate statement review and approvals
- Monthly maintenance of contracts by executing contract changes: product list, statement look and feel, data/product management
- Research and reconciliation of statements by using secondary systems/tools and application of contract terms to calculation and presentation
- Process royalty contracts to ensure complete, accurate, and timely royalty statements are available for internal and external business partners for scope of assigned contracts
- Determine and demonstrate appropriate support to adhere to MS policy and SOX regulations
- Create and dissect monthly activity and ad hoc reports as required by SOX
- Subject to onsite audits of all tasks requiring process explanation and accountability
- Compile data for monthly business reviews to the stakeholder
- Track utilization to monitor/assess staffing needs
- Support month end, quarter end and year end closing
- Analyze business trends and provide recommendations to business partners to increase efficiencies
- Investigate any variances identified through the reconciliation process
- Collaborate with client to onboard new business and document work flows.
Wells Fargo Banker Connection Resolution Team Remediation and Research Associate
Fargo, ND
Fargo, ND
01.2007 - 10.2015
- Serves as a senior consultant to WF store locations and other WF departments by responding to and/or researching and resolving escalated, high dollar, or high profile complaints requiring special handling from management committee members
- Determine appropriate course of action, conducting investigative steps to fully identify issue and create correspondence as needed
- Works collaboratively and communicate with others including customers, bankers, and other third parties to resolve escalated issues
- Analyzes data, trends and recommends process improvements
- Provide management support by working on special projects assigned.
Education
Bachelor of Science - Business Administration
Minnesota State University Moorhead
05.2004
Associate of Science - Medical Coding And Billing
University of North Dakota
Grand Forks, NDAccounting and Finance
University of North Dakota
Skills
- Conflict resolution
- Listening skills
- Fast learner
- Excellent communication skills
- Energetic work attitude
- Inventory control
- Attention to detail
- Microsoft Office, Excel, PowerPoint proficiency
- Ability to work fast and accurately
- Flexible with scheduling
- Team player
- Reliable
- Problem solver
- Telephone inquiries
- Customer service
- Multi-line phone usage
- Computer proficient
- Energetic and organized
- Critical thinker
- Excellent research skills
- Highly motivated to work in a customer service-oriented job
- Food Service
- Health codes compliance
References
- Tony Klemetson, Co-owner, TAP That Bar, 15 Main St, Hillsboro, ND, 58045, 701.636.5540
- Peggy Klemetson, Co-owner, TAP That Bar, 15 Main St, Hillsboro, ND, 58045, 701.636.5540
- Janet Arnold, Registered Nurse (RN), Sanford Health, 12 3rd Street S, Hillsboro, ND, 58045, 701.636.3235
- Heather Wilson, Certified Medical Aid (CMA), Sanford Health, 12 3rd Street S, Hillsboro, ND, 58045, 701.636.3235
- Callie Ronsberg, Quality Engineer Tech, Marvin, 1616 43rd St NE, Fargo, ND, 58102, 701.433.3537
- Melody Klindt, Office Assistant/Payroll, J. Rettenmaier USA LP, Fosston, MN, 56542, 218.435.6298
- Lisa Leick, Sales & Leasing Consultant, Muscatell Subaru, Moorhead, MN, 56560, 218.359.2608
Timeline
Plant Process Quality Operator
Anchor Ingredients- Hillsboro West Division
12.2023 - 03.2024
Bartender
TAP That Bar
11.2023 - Current
Bartender
Goose River Brewery
03.2023 - Current
Certified Nursing Assistant (CNA)
Sanford Hillsboro Long Term Care
04.2021 - 11.2023
American Crystal Sugar Packaging Tech IV
Hillsboro, ND
09.2020 - 04.2021
Marvin Quality Auditor
Fargo, ND
03.2019 - 08.2020
Integrity Windows & Doors Production Associate-- DH1
Fargo, ND
12.2016 - 03.2019
Red Lobster Hostess and Server Assistant
Fargo, ND
08.2016 - 08.2018
Archway Marketing Services Royalty Analyst
Fargo, ND
10.2015 - 12.2016
Wells Fargo Banker Connection Resolution Team Remediation and Research Associate
Fargo, ND
01.2007 - 10.2015
Bachelor of Science - Business Administration
Minnesota State University Moorhead
Associate of Science - Medical Coding And Billing
University of North Dakota
Accounting and Finance
University of North Dakota