Nicole C. Molina
Las Vegas
Summary
Professional Sales Executive with 17 years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms, and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
15
15
years of professional experience
Work History
Executive Sportsbook Host
Caesars Entertainment
2022.04 - Current
- Managed a book of 800 plus VIP clients, ensuring personalized engagement and maximizing revenue opportunities through exclusive content and tailored experiences.
- Leveraged strong relationships with my management team, state leadership and to enhance content quality and extend broadcasting reach.
- Managed end-to-end trip planning, including flights, ground transportation, and resort amenities, enhancing VIP engagement and loyalty.
- Coordinated exclusive access to premier sporting events, securing VIP tickets, hospitality packages, and behind-the-scenes experiences for high-value players
- Proficient in utilizing NEOSPHERE and BOP/PAM software systems.
Casino Sales Executive
Caesars Entertainment
2018.03 - 2021.09
- Managed a VIP book of over 1,000 high-value guests, fostering long-term relationships and driving loyalty.
- Consistently exceeded sales targets and performance expectations every quarter, ranking as a top performer.
- Created a dynamic and engaging environment that inspired both peers and leadership.
- Developed and maintained strong guest relationships through face-to-face interactions, phone calls, and email communication to enhance retention and revenue.
- Proactively motivated and encouraged team members to surpass goals and elevate guest experiences daily.
VIP Guest Service
The Paris Hotel and Casino
2012.11 - 2018.03
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Make sure early arrival reports are done to put rooms off the market for next day early arrivals
- Handled payment processing and provided customers with receipts and proper bills and change
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Answered telephones and greeted visitors to assist, answer questions and direct.
VIP Guest Service
The Linq Hotel and Casino
2011.03 - 2012.11
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Make sure early arrival reports are done to put rooms off the market for next day early arrivals
- Handled payment processing and provided customers with receipts and proper bills and change
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Answered telephones and greeted visitors to assist, answer questions and direct.
Education
High School Diploma GEN -
Highland High School
2006
Skills
- Profit Target Achievement
- Operational Efficiency
- Business Development and Planning
Timeline
Executive Sportsbook Host
Caesars Entertainment
2022.04 - Current
Casino Sales Executive
Caesars Entertainment
2018.03 - 2021.09
VIP Guest Service
The Paris Hotel and Casino
2012.11 - 2018.03
VIP Guest Service
The Linq Hotel and Casino
2011.03 - 2012.11
High School Diploma GEN -
Highland High School