Nicole Campbell
Matthews,NC
Summary
Professional managerial candidate dedicated to leading my team to success by staying highly organized, proactive and result driven. I am passionate about developing my team and working along side them to set the example while creating a positive and motivational culture. Using problem-solving, planning and communication skills to achieve short and long-term company goals and ensure the highest level of customer satisfaction. With a proven track record of implementation to increase net promoter scores as well as online reviews and ratings. Additionally, played a large role in reducing product waste and spending and exceeded company budget goals by implementing process improvements.
Overview
1
1
Certification
14
14
years of professional experience
Work History
General Manager
Salata Salad Kitchen
Charlotte, NC
07.2024 - Current
- Directed daily operations to enhance productivity and service quality across multiple locations.
- Implemented strategic initiatives to improve customer satisfaction and operational efficiency.
- Mentored management team, fostering leadership skills and enhancing team performance.
- Established training programs for staff, promoting best practices in food safety and customer service.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Manager
First Watch
Matthews, NC
08.2022 - 06.2024
- Managed day-to-day operations in front and back of house, ensuring high levels of customer service, food quality and safety standards, and overall cleanliness of restaurant.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Acknowledged growth and staff performance to boost team morale and productivity.
- Perform on the job coaching to ensure ubiquity in training and knowledge amongst team members.
- Communicated company policy changes with continual verification to ensure they were followed.
- Closely monitored inventory and product usage and preparations.
- Assisted in recruiting and scheduling
Claim Processor
Travelers Indemnity Co.
Windsor, CT
04.2018 - 01.2021
- Created auto, property, and liability claims for personal and business-insured customers
- Greatly exceeded monthly metrics that included quality assurance on calls, claim accuracy, adherence, and average handle time.
- Assisted in training new staff members on proper procedures for processing claims.
- Verified insurance coverage by reviewing policies, endorsements, and other documents.
- Demonstrated strong communication skills while interacting with both internal staff and external customers.
- Tested new company processes and technology and provided feedback.
- Lead coaching conversations in team meetings.
- Assisted department with claim assistance by serving as a subject matter expert.
Technical Support Representative
Comcast
Enfield, CT
08.2017 - 04.2018
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Provided product knowledge to customers while answering questions and addressing concerns.
- Understanding customer product utilization to upsell company products.
Patient Care Technician
Physicians Regional Medical Center
Naples, FL
11.2014 - 05.2015
- Performed hourly rounds and responded promptly to call lights.
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living.
- Demonstrated knowledge of infection control related to hand washing and universal precautions.
- Conducted laboratory tests such as urinalysis, and hemoglobin levels utilizing appropriate safety measures. Additionally trained in phlebotomy.
Certified Nursing Assistant, Geriatric Psychiatry
Wing Memorial Hospital
Palmer, MA
12.2012 - 05.2014
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Assisted with various treatment plans per physician orders.
- Assisted in group therapies for patients
- Performed 15 minute safety rounds on all patients.
- Received training in handling violent situations while maintaining a safe environment.
Education
GED -
East Longmeadow High School
East Longmeadow, MAGeneral Studies
Springfield Technical Community College
Springfield, MA01-2014
Nursing Assistant
LPEVC Career Tec
West Springfield, MA06-2011
Skills
- Exceptional problem solving skills in high stress situations
- Comprehensive understanding of product and labor control
- Strong organization and prioritization
- Strong coaching and developing skills
- Excellent interpersonal communication
Certification
Servesafe
Timeline
General Manager
Salata Salad Kitchen
07.2024 - Current
Operations Manager
First Watch
08.2022 - 06.2024
Claim Processor
Travelers Indemnity Co.
04.2018 - 01.2021
Technical Support Representative
Comcast
08.2017 - 04.2018
Patient Care Technician
Physicians Regional Medical Center
11.2014 - 05.2015
Certified Nursing Assistant, Geriatric Psychiatry
Wing Memorial Hospital
12.2012 - 05.2014
Nursing Assistant
LPEVC Career Tec
General Studies
Springfield Technical Community College
GED -
East Longmeadow High School