NICOLE E. RUSSELL
Los Angeles,CA
Summary
An energetically solution-oriented individual with 10 years in customer service. The demonstrated expertise in up-selling and passion for the industry, has been the driving force to consistently deliver exceptional results. Additionally, by possessing a collaborative and team-player mindset, has enabled the effectiveness of working with others towards shared goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outside Sales Manager
MKTG
12.2023 - 10.2024
- Finalized 12-15 sales deals and contracts a week.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Trained staff on how to close sales in field.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
Food and Beverage Supervisor
Hotel Erwin
05.2023 - 11.2023
- Ran all aspects of FOH sales floor , including implementing daily floor plans and cuts for all FOH with of 15-30 employees at at time
- Approved opening and closing side work
- Trained and coached team members, including Assistant Director
- Created original floor plans and executed service during catering events sizes of 20-300 guests.
- Completed inventory projects well ahead of schedule
- Attended weekly leadership and events meetings
- Discussed KPI's with leadership team and facilitated FOH team's execution of KPI's
Lead Bartender/Trainer
Yard House
08.2021 - 04.2023
- Prepared alcoholic beverages for a 450 person restaurant during peak hours, while serving up to 50 patrons seated at full-service bar
- Trained bar staff on guest interactions, house cocktails, and craft cocktails according to corporate standards
- Educated bar and restaurant staff as to correct beverage recipes, garnishes, and presentation procedures
- Reorganized bar wells for optimal speed
Supervisor
Tender Greens
08.2021 - 07.2022
- Trained 10-15 team members on checkout procedures and strategies to maximize guest satisfaction
- Coached employees to maintain professionalism and work quality during peak hours
- Improved efficiency and productivity throughout restaurant
Bartender/Server/Trainer
Bubba Gump Shrimp Co.
11.2018 - 07.2020
- Actively anticipated and attended to the needs of approximately 50-300 guests daily
- Maintained an enthusiastic customer service atmosphere
- Developed peers' knowledge of food and drink items to better answer guests' questions
Bartender
Hal's Bar & Grill
06.2018 - 12.2018
- Created and served 100-250 craft cocktails, beer, and wine daily
- Improved organization in liquor room and behind the bar
- Processed orders on POS system
Bartender
Cinemark XD
07.2016 - 07.2018
- Created and served 50-400 craft cocktails, beer, and wine daily
- Improved organization in liquor room and behind the bar
- Processed orders on POS system
Supervisor
Starbucks
03.2014 - 06.2018
- Created and executed daily floor plans for a team of 5-10 at time.
- Prioritized drink requests while keeping team on-task
- Balanced EOD safe and register tills
Education
High School Diploma -
Morningside High School
Los Angeles, CA06.2012
Skills
- Mixology
- Problem-Solving
- Banquet Operations
- Menu Development
- Upselling
- Cash Handling
- Extensive POS Knowledge
- Inventory
- Sales Strategy Implementation
- Relationship cultivation
- Staff Training
- Liquor, beer, and wine knowledge
Certification
Cicerone Beer Server
Manager Servsafe
Responsible Beverage Server
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Outside Sales Manager
MKTG
12.2023 - 10.2024
Food and Beverage Supervisor
Hotel Erwin
05.2023 - 11.2023
Lead Bartender/Trainer
Yard House
08.2021 - 04.2023
Supervisor
Tender Greens
08.2021 - 07.2022
Bartender/Server/Trainer
Bubba Gump Shrimp Co.
11.2018 - 07.2020
Bartender
Hal's Bar & Grill
06.2018 - 12.2018
Bartender
Cinemark XD
07.2016 - 07.2018
Supervisor
Starbucks
03.2014 - 06.2018
Cicerone Beer Server
Manager Servsafe
Responsible Beverage Server
High School Diploma -
Morningside High School
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