Nicole G. Bensko

• Certified UpDog Challenge judge and club trainer, overseeing comprehensive event execution.
• Planned and executed disc dog events with precision, hosting over 200 competitors.
• Crafted event timelines to ensure efficient operations throughout.
• Managed logistics, budgets, competitor lists, and data submissions effectively.
• Facilitated communication between volunteers and competitors to enhance participant experience.
• Ensured compliance with UpDog standards for accommodations regarding reactive dogs and children.
• Engaged in dog events to maintain knowledge of industry trends and best practices.
• Trained dogs and guided owners to elevate skills in the sport.

Plastic & Reconstructive Surgery

• Supervised daily site operations and staff to maintain high performance standards.
• Coordinated staff schedules to enhance workflow and increase productivity.
• Monitored inventory levels, ensuring timely restocking of essential supplies for both sides of practice.
• Conducted regular performance reviews, delivering constructive feedback and guidance.
• Resolved customer inquiries promptly, fostering satisfaction and loyalty.
• Hired, trained, and mentored staff while evaluating performance per company policies.
• Acted as liaison between upper management and staff to improve communication.
• Prepared comprehensive reports on team performance and achievements for senior management.
• Billed all surgeries and office visits for the department, both in EPIC and Nextech (cosmetic) systems.
• Work directly with Marketing to brand the Aesthetics/Spa.

Plastic & Reconstructive Surgery

• Supervised daily operations of support services teams.
• Trained staff on best practices for patient support procedures.
• Resolved patient inquiries and complaints with professionalism and care.
• Collaborated with management to develop training materials for new hires.
• Identified opportunities for cost savings through improved efficiency measures within the department.
• Organized daily schedules for support services personnel, ensuring that all duties were completed in an efficient manner.
• Created all templates in both EPIC and Nextech systems.
• Responsible for ordering inventory.
• Investigated customer inquiries, troubleshooting problems, and providing solutions where necessary.
• Analyzed data from customer feedback surveys in order to determine areas needing improvement within the department.
• Computed balances, totals or commissions to support accounting team.

Plastic & Reconstructive Surgery

• Knowledge of ICD-9 and CPT coding.
• Review of operative reports to bill surgeries accordingly.
• Processed patient billing inquiries, resolving discrepancies promptly.
• Generated detailed reports on billing activity for physician and management review.
• Submitted appeals for denied claims on behalf of patients.
• Collaborated with medical staff to gather documentation necessary for claims.
• Communicated effectively with patients regarding billing questions and payment plans.
• Prepared daily deposits of payments received from cash-paying patients.