Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Gould

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Aisle 1
03.2021 - Current
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Counted cash drawers and coordinated change orders for employees
  • Answered questions from customer over the phone, email, and in person
  • Ensured individual financial reports aligned with store operations
  • Counseled, mentored and disciplined staff
  • Trained new clerks on company processes and procedures.

Warehouse Worker

Preferred Personnel Solutions
05.2018 - 08.2019
  • Check product for quality
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Operated equipment while observing standard safety procedures.
  • Pack product in boxes
  • Palletize boxes for shipment
  • Ensured that all merchandise counts were in order
  • Maintained a safe working environment
  • Responsible for cleaning work area
  • Assembled new products.

Kitting Associate

Randstad DHL Keurig
04.2017 - 05.2018
  • Assemble boxes on conveyor and pack product in boxes in timely manner
  • Inspect product before packing
  • Run box through tape machine to tape boxes
  • Label boxes
  • Palletize boxes on pallet
  • Use shrink wrapper to shrink wrap boxes on pallet
  • Operate manual pallet jack
  • Keep work environment clean and safe.

Lead Sales Associate/Key Holder

Dollar General
04.2016 - 10.2017
  • Directed sales staff
  • Supervised and overseen daily sales, inventory, merchandising, scheduling, and sales
  • Demonstrated excellent customer service by greeting customers and answering questions about products, services, and policy
  • Unloaded truck and inputted data in system Implemented planograms
  • Rung up purchases and handled cash
  • Kept store organized and clean

Picker/Packer

Walmart Fulfillment Center
06.2016 - 01.2017
  • Pull orders
  • Scan orders using RF scanner
  • Place orders in box
  • Secure box with tape
  • Place labels correctly on box
  • Scan label using RF scanner
  • Place box on assembly line to be sent to shipping department
  • Demonstrate clean, safe work environment
  • Be a team player.

Event Specialist Operator

InterCall
03.2014 - 05.2016
  • Connected, hosted and monitored multiple conference calls
  • Assisted clients with any issues and offered technical support when needed
  • Gathered and requested client information and ensured complete accuracy and satisfaction
  • Handled inbound calls in a timely manner
  • Provided excellent communication skills
  • Provided excellent customer service skills
  • Data entry.

Housekeeper/Laundry

Southland Health and Rehab
05.2015 - 09.2015
  • Sanitize residents room
  • Sweep and mop residents floors
  • Fill dispensers
  • Sanitize residents bathroom
  • Maintain cleanliness throughout the work environment
  • Wash/dry residents clothing and bedding
  • Fold residents clothing/bedding
  • Assist residents in any way possible
  • Collaborated well with co-workers
  • Team player

Crew Member/Cashier

McDonald's
04.2014 - 01.2015
  • Demonstrate excellent customer service
  • Operate cash register
  • Demonstrate clean, safe work environment
  • Prepare food
  • Be a team player
  • Demonstrate excellent customer service skills.

Education

High School Diploma -

Newnan High School
Newnan, GA
05.2012

Skills

  • Punctual
  • Customer Relations
  • Emergency Response
  • Problem Resolution
  • Consulting
  • Strategic Planning
  • Creative Thinking
  • Teamwork and Collaboration
  • Attention to Detail
  • Organizational Skills
  • Calm Under Pressure
  • Multitasking
  • Excellent Communication

Timeline

Assistant Manager

Aisle 1
03.2021 - Current

Warehouse Worker

Preferred Personnel Solutions
05.2018 - 08.2019

Kitting Associate

Randstad DHL Keurig
04.2017 - 05.2018

Picker/Packer

Walmart Fulfillment Center
06.2016 - 01.2017

Lead Sales Associate/Key Holder

Dollar General
04.2016 - 10.2017

Housekeeper/Laundry

Southland Health and Rehab
05.2015 - 09.2015

Crew Member/Cashier

McDonald's
04.2014 - 01.2015

Event Specialist Operator

InterCall
03.2014 - 05.2016

High School Diploma -

Newnan High School

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Nicole Gould