Nicole (Nikki) Willis

Certified writer for Porsche, Jaguar, Land Rover and Ford

Examine vehicle for collision related damage and document time and parts required to repair and refinish in compliance with manufacturer for every make and model.

Collaborated with tech on repair procedures and estimates

Ordered parts as needed

Submitting estimates/supplements to insurance companies

Educating and keeping customers updated on the repair process.

Certified writer for Mercedes Benz, Tesla, Jaguar Land Rover.

Researched repairs procedures and collaborated with tech on completing estimates.

Started as customer representative. Greeting customers, keeping them updated about the repair process. Checking in damaged cars and submitting supplements to insurance companies

Promoted to Production Manager: complete initial estimate after tear down. Inspecting repairs before and after paint.

• Conducted thorough property inspections to assess damage and determine appropriate claim resolutions.
• Collaborated with policyholders to gather necessary documentation for claims processing.
• Evaluated repair estimates to ensure compliance with company standards and guidelines.
• Developed comprehensive reports detailing findings and recommendations for claim adjustments.
• Developed strong professional relationships with clients, fostering trust in the company''s ability to handle their claims fairly and efficiently.
• Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.