Hi, I’m
Nicole R. Zseltvay
Laurel,MD
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
15
years of professional experience
Work History
Jerry's Seafood
Bartender & Server
12.2022 - Current
Job overview
- Work with Toast POS system to place orders, manage bills, and handle complimentary items.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Langway’s American Sports Bar & Grill
Bartender & Server
03.2021 - Current
Job overview
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Successfully solved customer conflict and problems when mistakes were made with orders and payments
Montgomery County Public Schools
High School Teacher
08.2021 - 12.2023
Job overview
- Co-Sponsor of the World Language Honor Society (fundraising, events, social media & marketing)
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Used computers, audio-visual aids and other equipment to supplement presentations.
- Developed communicative relationships with students and parents to support learning.
Fat Boys Crab Shack
Bartender
04.2016 - 01.2021
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Explained daily specials and beverage promotions
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served high customer volumes during special events, nights, and weekends.
Prince George’s County Public Schools
High School Teacher, Spanish
07.2012 - 07.2019
Job overview
- Assessed and improved lesson plans through implementation and experimentation.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Sponsor of Flowers’s Leading Ladies and Spanish Club
- Provide translation services for the Special Education and Guidance departments
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards.
Kure Pain Management Specialists
Accounts Receivables Specialist
06.2011 - 07.2012
Job overview
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
United States Peace Corps Santa Elena de General
Community Economic Development Advisor
03.2009 - 05.2011
Job overview
- Improved the project design & management capacity of 4 community groups through a 2-day training
- Assisted a Non-Government Organization to provide basic business training to 18 youth and women
- Taught 10 community members English to the intermediate level for employability
- Coached local micro-entrepreneurs in business planning, niche marketing, waste reduction
- Collaborated with 8 women to form an informal woman’s association
- Facilitated self-esteem and leadership programs for 5th and 6th graders
- Developed 3 grant proposals to secure $8,500 in funding for community development projects
- Advised a rural tourism community group in marketing, business proposals, tourism fairs and networking
Education
University of Maryland, College ParkCollege Park, MD
Bachelor of Science from Marketing
Skills
- Interpretation and Translation Services
- Understanding Customer Needs
- Order Accuracy and Delivery
- Verbal and Written Communication
- Natural Leadership
Timeline
Bartender & Server
Jerry's Seafood
12.2022 - Current
High School Teacher
Montgomery County Public Schools
08.2021 - 12.2023
Bartender & Server
Langway’s American Sports Bar & Grill
03.2021 - Current
Bartender
Fat Boys Crab Shack
04.2016 - 01.2021
High School Teacher, Spanish
Prince George’s County Public Schools
07.2012 - 07.2019
Accounts Receivables Specialist
Kure Pain Management Specialists
06.2011 - 07.2012
Community Economic Development Advisor
United States Peace Corps Santa Elena de General
03.2009 - 05.2011
University of Maryland, College Park
Bachelor of Science from Marketing
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