Nicole S. Bailey-Francis
Killeen,TX
Summary
Experienced driven and highly versatile healthcare professional with certifications as a Medical Assistant, Certified Nursing Assistant, and Pharmacy Technician, currently completing a nursing degree (expected graduation in 9 months). Proven ability to deliver safe, compassionate, and efficient patient care across clinical and pharmacy settings. Known for exceptional work ethic, adaptability, and a strong commitment to improving patient outcomes through evidence-based practice and interdisciplinary collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Student Nurse Extern
Western Governor University
04.2023 - Current
- Assist with patient assessments, including gathering vital signs and performing head-to-toe assessments (under supervision).
- Administer medications (oral, IM, SQ, IV) with instructor approval and proper oversight.
- Perform basic nursing procedures such as wound care, catheter care, glucose monitoring, and hygiene assistance.
- Proactively sought out opportunities to learn from experienced nurses and other healthcare professionals, growing in clinical knowledge and aptitude.
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Shadowed experienced nurses as they provided direct patient care, learning essential techniques for effective bedside manner and communication.
Medical Assistant
Killeen Nursing And Rehab
01.2020 - 04.2023
- Monitor and record vital signs (blood pressure, pulse, temperature, SpO₂)
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assist with basic nursing care (bathing, dressing, feeding, toileting—especially if cross-trained as a CNA).
- Performed medical records management, including filing, organizing and scanning documents.
- Assist with mobility support, range-of-motion exercises, and patient transfers.
Transportation Supervisor
G&A Francis Trucking
10.2017 - 01.2023
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
- Managed routing, driver supervision and DOT compliance.
- Planned and established transportation routes, work schedules and operator assignments.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Oversaw transportation of 30 calls daily by coordinating personnel and developing efficient routes and workload schedules.
Pharmacy Technician
MedCert
02.2017 - 09.2017
- Greeted, screened and escorted patients into examination rooms prepared patients for exam
- Performed and document vitals(blood pressure, pulse, temperature, respiration, height and weight
- Collected specimen; processed urinalysis, strep test, finger pricks for glucose a INR testing
- Confirmed and Scheduled appointments, triaged incoming calls and filed patients chart
- Prepared, organized and stocked examination and treatment rooms.
- Assist physicians during exams and minor procedures.
- Promoted a positive work environment through effective teamwork and open communication among staff members.
- Coordinated verification and filling of more than 15 daily prescriptions in high-volume pharmacy environment.
Medical Assistant
Cornell Scott Hill Health Center
12.2014 - 10.2017
- Greet, screen and escort patients into examination rooms prepare patients for exam
- Perform and document vitals(blood pressure, pulse, temperature, respiration, height and weight
- Collect specimen; process urinalysis, strep test, finger pricks for glucose a INR testing
- Confirm and Schedule appointments, triage incoming calls and file patients chart
- Prepare, organize and stock examination and treatment rooms
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant Externship
Cornell Scott Hill Health Center
09.2014 - 11.2014
- Studies include: medicine and the law, Anatomy
- Physiology & Medical terminology, Pharmacy principles and practices, Medical office procedures & administration, Health insurance basics, HIPPA regulation
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Team Leader
Burger King New Haven CT
01.2011 - 11.2014
- Prepare and assemble menu items (burgers, fries, drinks, etc.) to company standards.
- Monitor food quality and freshness, ensuring proper food handling and storage.
- Resolve basic customer complaints or escalate issues to management. Greet customers warmly and take accurate orders at the counter or drive-thru.
- Assisted with scheduling of co-workers
- Provide prompt and courteous customer service while maintaining a clean and sanitary environment
Certified Nursing Assistant
Golden Horizon Elderly Care
03.2009 - 08.2011
- Assist patient with ADL’s including bathing, toileting and ambulation
- Take documented vital signs, report changes in patients conditions
- Provide companionship and ensure safety of all residents.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Supported needs of 6 residents under long-term care.
Certified Nursing Assistant
Utopia Home Care
05.2007 - 03.2009
- Provide companionship and ensure safety of all residents
- Take documented vital signs, report changes in patients conditions
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Supported needs of 5 residents under long-term care.
Education
Bachelor of Science - Nurse
Western Governors University
Salt Lake City, UT03-2026
Medical Assistant Program Diploma - Medical Assistant
Lincoln Technical Institute
Shelton, CT11.2014
Pharmacy Technician - Pharmacy Technician
MedCerts
Livonia, MI04.2017
Diploma - Certified Nursing Assitant
New Haven Adult Education Center
New Haven, CT01.2008
Skills
- Skills / Qualification
- Vital signs, patient history taking, medical asepsis and sterilization techniques, EKG’s
- Medical terminology, electronic medical records, medical office management
- Phlebotomy, pharmacy skills including the preparation, of medication, proper medical recordkeeping of drugs, prior authorization
- Strong communication, interaction and relationship-building skills acquired through customer service position and volunteer work Work efficiently and quickly, works well under pressure
- Familiar with Microsoft word, Excel, PowerPoint, Outlook
- Wound care and dressing changes
- Medication administration (oral, topical, IM, SQ – under supervision)
- IV insertion and maintenance (as a student nurse)
- Basic life support (BLS/CPR certified)
- Catheter care and insertion (with supervision)
Certification
Licensure And Certification Medical Assistant certificate, CPR and First Aid Certification, Certified Nursing Assistant Certificate, Department of Mental Health & Addiction Certification, Pharmacy Technician Certificate.
Timeline
Student Nurse Extern
Western Governor University
04.2023 - Current
Medical Assistant
Killeen Nursing And Rehab
01.2020 - 04.2023
Transportation Supervisor
G&A Francis Trucking
10.2017 - 01.2023
Pharmacy Technician
MedCert
02.2017 - 09.2017
Medical Assistant
Cornell Scott Hill Health Center
12.2014 - 10.2017
Medical Assistant Externship
Cornell Scott Hill Health Center
09.2014 - 11.2014
Team Leader
Burger King New Haven CT
01.2011 - 11.2014
Certified Nursing Assistant
Golden Horizon Elderly Care
03.2009 - 08.2011
Certified Nursing Assistant
Utopia Home Care
05.2007 - 03.2009
Bachelor of Science - Nurse
Western Governors University
Medical Assistant Program Diploma - Medical Assistant
Lincoln Technical Institute
Pharmacy Technician - Pharmacy Technician
MedCerts
Diploma - Certified Nursing Assitant
New Haven Adult Education Center
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