Taylor Burkhart

• Worked alongside experienced nursing professionals to learn new procedures.
• Proactively sought out opportunities to learn from experienced nurses and other healthcare professionals, growing in clinical knowledge and aptitude.
• Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
• Shadowed experienced nurses as they provided direct patient care, learning essential techniques for effective bedside manner and communication.
• Enhanced patient care by assisting with daily living tasks and providing emotional support to patients.
• Attended medical procedures to increase nursing expertise and advance training.
• Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
• Maintained comfort and safety of each patient through careful monitoring and knowledge application.

In addition to the duties of a communications officer and CTO:

• Organized schedules, workflows and shift coverage to meet expected directives.
• Filled out Daily Observation Reports on dispatch trainees and submitted reports to training coordinators.
• Held shift briefings with communications officers to discuss goals and updates to technology
• Managed the communications training program on shift and ensured training occurred during shift hours.
• Identified and corrected performance and personnel issues in shift supervisor's absence
• Updated policies and procedures to maximize team efficiency and productivity.
• Submitted employee commendations and complaints through the chain of command
• Provided ongoing training to address communications training issues.
• Complied with company policies, objectives and communication goals.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Filled out End-of-Shift Reports and forwarded to upper-management
• Facilitated ongoing testing of required equipment in the emergency communications center.
• Reviewed and approved payroll time sheets for subordinates

• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Used radio, telephone and computer system to update first responders with new information.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Assisted departments with special requests for assistance and BOLOs.
• Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
• Dispatched Law Enforcement, Emergency Medical Services, and the Fire Department to calls for service.
• Responded to emergency calls routed by automatic distribution system.
• Entered information on computerized systems to verify locations and notify nearest responders.
• Maintained and updated crucial and confidential information, phone numbers and addresses.
• Certified in CPR to provide First Point of Contact emergency assistance to callers.
• Responded professionally to telephone calls.
• Executed proficiency in digital telephone systems.
• Liaised between public and police department, strengthening relationships, communications and trust between neighbors and police.
• Read weather reports over radio and dispatched fire resources to initial attack incidents.
• Trained Communications Trainees on 911 call-taking, Law Enforcement radio operations, EMS and FD radio operations, and running confidential information through criminal databases and the FL DHSMV database.