Nicolet P. Ruediger
Mars,PA
Summary
Advocacy! Patient first! Communication! Make it happen mind set!
Patient focused individual with exceptional expert phlebotomy skills. Achieves successful collection 99% of the time! Intuitive to patients care and needs. Conducts all interactions with patient's and colleagues with the utmost compassion and therapeutic communication. Natural born leader. Eager to find a work environment that promotes, nourishes, supports, and has ability to see talent and take it to the next level.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Collection Specialist
Eurofins- Transplant Genomics
04.2022 - 04.2023
- Managed scheduling while logistically planning travel to post transplant patients in need of time sensitive venepuncture laboratories
- Performed 100% successful specimen collection, understanding lab orders, and handling pre/post processing of physician ordered laboratories
- Maintained notes on case by case basis for accuracy and intra-care team communications while advocating any specific patient needs
Life Insurance Medical Examiner/ Sales Director
American Paraprofessional Services
10.2013 - 01.2023
- Collected applicant's medical history, physical exam, and specimen collection. 20+ patients /week, mobile visits.
- Scheduled and managed logistical planning. Completed confirmation of appointments for applicants to their choice of home or business
- Assuaged applicants apprehension towards their venepuncture concerns
- Executed HIPAA compliance with submission of documents while completing specimen processing protocol in timely manner
- Trained and encouraged new examiners to excel in their position
- Self-motivated, with strong sense of personal responsibility
- Increased APPS revenue by performing in-person visit and calls to agents.
- Established report with agents while assessing education need around client experience to help promote their sales growth.
TMS Patient Resource Coordinator
Transformations Care Network
12.2020 - 04.2022
- Conducted live chats with patients requesting immediate need for psychiatric guidance and treatment through social media platform. Managing and maintaining organization in queue on patient by patient basis while utilizing queue data to maintain weekly/monthly goals. Working closely with marketing team to enhance platform for patient ease and experience in addressing their care needs.
- Provided education and information packets to potential clients, caregivers, and physicians about Transcranial Magnetic Stimulation Therapy program and general psychiatric treatment
- Collected medical history from patient or medical records to determine whether patients meet required diagnosis and obtain insurance eligibility before obtaining prior authorization
- Utilized specific education and skill set to provide compassion, therapeutic communication, encouragement, and hope to patients and their loved ones who were suffering from various psychiatric illnesses
Education
No Degree - Nursing
No Degree - Theatre
No Degree - Bachleors of Science -General Studies
- Dean's List -Summer Semester of 2018
No Degree - Nursing
Certification - Phlebotomy
07.2007
Diploma - College Prepratory
06.2002
Skills
- Excellent bed side manner, written, communication, and verbal skills
- 4 years of managerial experience
- 15 years office/customer service
- Specialize in patients whose blood is difficult to obtain or have needle phobia
- Active listening
- Enhanced therapeutic communication
- Able to use Mac and PC
- Can type 50 words/minute
- Helped build home for Habitat for Humanity, 2011
- Achieved Deans List at Allegheny County Community College, 2018
- 200 volunteer hours in choreography and theatrical performance with adults and children
- Patient information collection
- Patient examinations
- Patient evaluation
- Patient and family advocacy
Certification
Phlebotomy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Collection Specialist - Eurofins- Transplant Genomics
04.2022 - 04.2023
TMS Patient Resource Coordinator - Transformations Care Network
12.2020 - 04.2022
Life Insurance Medical Examiner/ Sales Director - American Paraprofessional Services
10.2013 - 01.2023
Ohio Valley Kennedy Nursing School - No Degree, Nursing
Butler County Community College - No Degree, Theatre
Community College of Allegheny County - No Degree, Bachleors of Science -General Studies
California University of Pennsylvania - No Degree, Nursing
Butler County Community College - Certification, Phlebotomy
Living Heritage Academy - Diploma, College Prepratory
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