Summary
Overview
Work History
Education
Skills
Cooking, Artwork, music and astronomy.
Timeline
AccountManager

Nicolette Baer

Louisville,KY

Summary

Adept at enhancing customer experiences and team performance, my tenure at Spectrum honed my skills in coaching and customer focus. By fostering teamwork and resolving complaints efficiently, I significantly contributed to performance improvement. My expertise spans technical support and mentoring, driving both customer satisfaction and team excellence.

Overview

12
12
years of professional experience

Work History

Team Lead

Spectrum
09.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Assisted in creating and working tickets.
  • Put together meeting presentations and ran team meetings.
  • Performed one on one supervisor coaching sessions.

Front Line Representative

Spectrum
09.2019 - 09.2022
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Assisted in troubleshooting Spectrum services.
  • Was trained in a variety of products and services.
  • Built packages and worked in creating an outstanding customer experience.

Retail Customer Service Associate

Cracker Barrel
09.2018 - 10.2019
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.

Customer Support Advisor

Cloud 10 -Apple
11.2016 - 08.2019
  • Assisted customer's with their Apple products.
  • Assisted customer's with Apple ID log in and I-tunes concerns.
  • Provided tech support for mac computer's.


AAA Dispatch

Sitel
06.2015 - 11.2016
  • Assisted member's who were stranded in being safely located and assisted.
  • Handled emergency repousse situations
  • Located member's who needed to update their membership.

Customer Service Representative

LiveOps Cloud
11.2012 - 03.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customer's who contacted us regarding products they seen on TV

Education

Bachelor of Science - Digital Communications And Media

University Of Denver
Louisville, KY
05.2026

Bachelor of Arts - Communication Design

Kaplan Universality Online
Louisville, KY
06.2021

Bachelor of Arts - Broadcast Meteorology

Mississippi State University
Louisville, KY
05.2015

Associate of Arts - Communication Design

University of Phoenix-Online
Louisville, KY
09.2010

High School Diploma -

Ahren's Vocational School
Louisville, KY
05.2004

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement

Cooking, Artwork, music and astronomy.

I have a strong passion for cooking and preparing special recipes. I love music of all varieties and enjoy singing. I enjoy star seeking looking at the night sky through a telescope.

Timeline

Team Lead

Spectrum
09.2022 - Current

Front Line Representative

Spectrum
09.2019 - 09.2022

Retail Customer Service Associate

Cracker Barrel
09.2018 - 10.2019

Customer Support Advisor

Cloud 10 -Apple
11.2016 - 08.2019

AAA Dispatch

Sitel
06.2015 - 11.2016

Customer Service Representative

LiveOps Cloud
11.2012 - 03.2015

Bachelor of Science - Digital Communications And Media

University Of Denver

Bachelor of Arts - Communication Design

Kaplan Universality Online

Bachelor of Arts - Broadcast Meteorology

Mississippi State University

Associate of Arts - Communication Design

University of Phoenix-Online

High School Diploma -

Ahren's Vocational School
Nicolette Baer