Nicolette Frias-Sanchez
Yorba Linda,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales and Education Specialist
Replica, Valentino, Prada
Orange County
12.2024 - Current
- Represented luxury fragrance and fashion brands including Maison
Margiela Replica, Valentino, and Prada at Sephora - Provided personalized fragrance consultations based on customer preferences, lifestyle, and skin chemistry
- Educated clients on product notes, performance, and layering techniques to enhance selection confidence
- Built and maintained client relationships to encourage repeat purchases and brand loyalty
- Consistently supported store sales goals through product recommendations and upselling
Maintained high standards of brand presentation, merchandising, and luxury customer experience
Customer Service Representative
Porkys Pizza
Anaheim, CA
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Undeclared
Santiago Canyon College
Orange, CASkills
Active listening
Customer service
Problem-solving abilities
Critical thinking
Timeline
Sales and Education Specialist
Replica, Valentino, Prada
12.2024 - Current
Customer Service Representative
Porkys Pizza
04.2021 - Current
Undeclared
Santiago Canyon College