Nicolette Gresham
Union Point,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Private Childcare Provider
Babysitter
Union Point , GA
08.1997 - Current
- Ensure the high priority of the health and safety of the children.
- Coordinate medical care, meals, and social activities.
- Communicate with parents or guardians regarding daily activities, behaviors, and related issues.
- Provide encouragement, support, and access to activities that enable the development of skills.
Work From Home Agent
CVS/caremark
Woonsocket, RI
09.2024 - 11.2024
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized computer systems to access accounts for research purposes.
- Identified trends in customer feedback and reported findings to management team.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Assisted customers with product selection based on individual needs.
- Processed orders accurately according to established guidelines and timelines.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Verified accuracy of data entry into company database system.
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FL08-2024
High School Diploma -
James Madison High School
Norcross, GA08-2023
Skills
- Customer Service
- Professional
- Time-Management
- Ensure accurate data entry
- Insurance Reimbursement
- Communicate effectively
Accomplishments
- High academic Honors Recognition/ Honor Roll
Certification
- Microsoft Office Applications- MS Word, MS PowerPoint
- Communication Platforms- Zoom
Affiliations
- Well-organized, manage time and priorities in multi-task environments
- Effective problem solver, able to assess situations and identify solutions
- Work well as part of a team and maintain a professional and positive environment
Timeline
Work From Home Agent
CVS/caremark
09.2024 - 11.2024
Private Childcare Provider
Babysitter
08.1997 - Current
Associate of Science -
Ultimate Medical Academy
High School Diploma -
James Madison High School
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