Nicolette LeRoy
Euclid
Summary
Resourceful Customer Service Representative, known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively, and building positive relationships.
Overview
6
6
years of professional experience
Work History
Lead preschool teacher
Play Academy Daycare
Wickliffe
05.2022 - Current
- Participated in workshops, trainings and conferences to improve educational skills.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Involved parents in student learning to increase family interaction and student support.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Direct Support Professional
Caring Faces LLC
Cleveland
04.2022 - Current
- Tracked and reported clients' progress based on observations and conversations.
- Answering incoming calls.
- Helping plan customers' calls and daily reschedules.
- Billing
- Assist with payroll and scheduling.
Toddler teacher assistant
Little Scholars Early Learning Center
Eastlake
01.2022 - 05.2022
- Engaged parents in meaningful conversations about their child's growth and development.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Supervised students during lunchtime and outdoor play periods as well as nap times.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Sales associate
Where I’m From
Mentor
06.2019 - 10.2021
- Collected payments and provided accurate change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Welcomed customers, offering assistance to help find store items.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers and provided friendly customer service.
Sales associate and Customer service rep
Kohl’s
06.2020 - 10.2020
- Resolved customer complaints promptly and efficiently.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed strong relationships with customers by providing personalized assistance and support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Degree -
Ohio Virtual Academy
Maumee, OH06-2020
High School Diploma -
Lakeland Community College
KirtlandSkills
- CPR Trained
- Team collaboration
- Conflict resolution
- Time management
- Active listening
- Professional development
- Collaborative teamwork
- Communication and interpersonal skills
- Effective listening
- Relationship building
- Goal setting
- First Aid Trained
- Communicable Disease Trained
- Customer Service
Languages
English
Languages
English
Native/ Bilingual
Timeline
Lead preschool teacher
Play Academy Daycare
05.2022 - Current
Direct Support Professional
Caring Faces LLC
04.2022 - Current
Toddler teacher assistant
Little Scholars Early Learning Center
01.2022 - 05.2022
Sales associate and Customer service rep
Kohl’s
06.2020 - 10.2020
Sales associate
Where I’m From
06.2019 - 10.2021
High School Degree -
Ohio Virtual Academy
High School Diploma -
Lakeland Community College
Similar Profiles
Ashiana EverageAshiana Everage
Preschool Teacher at Learn & Play Daycare CenterPreschool Teacher at Learn & Play Daycare Center
Toni EdwardsToni Edwards
Childcare Provider at Kid And Play DaycareChildcare Provider at Kid And Play Daycare
ANYA DAVISANYA DAVIS
Daycare Assistant at Learning Through Play Cabin DaycareDaycare Assistant at Learning Through Play Cabin Daycare