Nicolette Prevo
Springhill,LA
Summary
Driven by a results-focused approach, I leveraged my hardware troubleshooting and active listening skills at Fibrebond to enhance system compatibility and user experience, leading to increased engagement and customer loyalty. My background in machine learning and customer service has consistently driven positive outcomes, contributing to significant improvements in client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Finish Tech 2
Fibrebond
Minden, LA
03.2023 - Current
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Reduced meeting inefficiencies, introducing effective agenda planning techniques.
- Enhanced user experience on club projects, applying user feedback to design improvements.
Sales Agent
Verizon Wireless
Minden, LA
08.2022 - 05.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Customer Service Representative
Teleperformance USA
Shreveport, LA
03.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Certificate - Medical Office Assistance
Northwest Louisiana Technical College
Minden, LA05.2012
Skills
- Machine Learning
- Hardware troubleshooting
- Computer Networking
- Mobile App Development
Timeline
Finish Tech 2
Fibrebond
03.2023 - Current
Sales Agent
Verizon Wireless
08.2022 - 05.2023
Customer Service Representative
Teleperformance USA
03.2019 - 08.2021
Certificate - Medical Office Assistance
Northwest Louisiana Technical College