Summary
Overview
Work History
Education
Skills
Timeline
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Nicolette Sanders

Farmers Branch,TX

Summary

Proven leader and communicator, adept in fostering teamwork and enhancing customer satisfaction, demonstrated at Sam's Club. Excelled in performance improvement and problem-solving, significantly boosting team productivity and customer service levels. Skilled in customer focus and conflict resolution, ensuring a positive shopping experience and improved retention rates.

Overview

7
7
years of professional experience

Work History

Team Lead

Sam's Club
Dallas, TX
11.2018 - Current
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.

Sales Associate

Burlington
Richardson, TX
03.2017 - 08.2017
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

Associate of Arts -

Richland College
Dallas, TX
08.2016

High School Diploma -

Rowlett High School
Rowlett, TX
06.2016

Skills

  • Customer Focus
  • Performance Improvement
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Satisfaction
  • Customer Service and Communication Skills

Timeline

Team Lead

Sam's Club
11.2018 - Current

Sales Associate

Burlington
03.2017 - 08.2017

Associate of Arts -

Richland College

High School Diploma -

Rowlett High School
Nicolette Sanders