Nicolette Sepielli
North Tonawanda,NY
Overview
6
6
years of professional experience
Work History
ASSISTANT MANAGER
Autumn's Gate
05.2023 - Current
- Managing social media content
- Creating marketing content
- Account auditing
- Managing website
- Organizing events
- Promoting events
- Responding to customer service inquiries via email, text and phone calls
CRISIS SERVICES PHONE AIDE
Niagara County Department of Mental Health and Substance Abuse
06.2023 - 12.2024
- Assessing clients for thoughts of suicide, homicide or self-harm
- Creating safety plans and treatment plans
- Teaching grounding and coping skills
- Providing Referrals
- Communicating with empathy and compassion
- Documenting charts
BENEFIT ADVOCATE
United Healthcare
10.2022 - 03.2023
- Respond to inbound phone calls assisting customers with health insurance benefits, claims, eligibility, financial spending accounts and pharmacy benefits
- Educating members on current insurance plans and benefits
- Reviewing claims with members and explaining how claims processed according to benefits
- Calling providers as needed
ACTIVITIES DIRECTOR
Sisters of St. Francis at Stella Niagara
08.2019 - 09.2022
- Create and provide an activities calendar to keep residents mentally and physically active
- Conduct activities to improve mental and physical well-being of residents
- Monthly and yearly budgeting
- Frequent use of iMovie, Canva, Google Docs, Google Slides, etc
- Take residents on field trips and doctors appointments
- Assist with personal care
Education
Bachelor of Science - Community and Human Services
SUNY Empire State University
12.2024
Skills
- Team Collaboration
- Crisis Intervention
- Problem Solving
- Active Listening
- Leadership
- Communication
- Critical Thinking
Timeline
CRISIS SERVICES PHONE AIDE
Niagara County Department of Mental Health and Substance Abuse
06.2023 - 12.2024
ASSISTANT MANAGER
Autumn's Gate
05.2023 - Current
BENEFIT ADVOCATE
United Healthcare
10.2022 - 03.2023
ACTIVITIES DIRECTOR
Sisters of St. Francis at Stella Niagara
08.2019 - 09.2022
Bachelor of Science - Community and Human Services
SUNY Empire State University
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