Hi, I’m
Nicolette Dean
Anaheim,CA
"Success is not final; failure is not fatal: it is the courage to continue that counts"
Winston Churchill
Summary
Customer-focused, highly efficient professional with exceptional understanding of retail dynamics, marketing and customer service. Offering extensive experience providing quality solutions to meet customer needs and exceed expectations. Proficiencies in inventory control, sales, staff training and development. Effective communication skills, highly adaptable, adept at cultivating long-lasting relationships building upon customer loyalty. Demonstrated ability to learn new information quickly maximizing contributions and responding to changing customer preferences.
Overview
12
years of professional experience
Work History
The Walt Disney Company
Kitchen Lead
05.2021 - Current
Job overview
- Interacting with an average of over 300 guests each shift, answering their questions, quickly resolving any issues, and providing every guest with a magical experience on par with Disney standards.
- Officially complimented through Disney's cast recognition program by guests over 20 times within a single month.
- Delegate food preparation duties, oversee break scheduling, and handle all special allergen orders.
- Regularly stock, organize, and clean shelves, floors, freezers, and coolers.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Increased line production by 17% by creatively suggesting a new procedure that improved overall kitchen efficiency.
- Work closely with our professional chefs to monitor all food quality and expiration dates, maintain kitchen equipment, and improve guest experiences.
T.J. Maxx
Jewelry Team Lead
02.2021 - 04.2021
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Followed store opening and closing procedures for our fine jewelry as per company guidelines.
- Maintained visually appealing and effective jewelry displays to drive sustained revenue and move target products.
- Responsible for unboxing all new merchandise and keeping a detailed, regularly updated inventory.
- Processed out all damages to be sent back to warehouse.
- Asked open-ended questions to ascertain what type of jewelry the customer desired, and the occasion or recipient for the item.
- Provided outstanding service to all customers through active engagement, direct eye contact, and excellent listening skills.
- Recognized by the district manager for outstanding compliments on my customer service from very happy guests.
Hobby Lobby
Seasonal Associate
09.2020 - 01.2021
Job overview
- Complied with all COVID-19 safety regulations ensuring a safe and productive environment.
- Provided customers with in-depth knowledge of store merchandise.
- Worked with the team to tackle store resets and achieve sales goals.
- Communicated potential security issues to management.
- Assisted store departments with inventory, including back stock.
- Received and accurately sorted new truck shipments for appropriate departments.
Target
Merchandiser
04.2018 - 02.2020
Job overview
- Proactively helped multiple guests concurrently utilizing the provided employee equipment all while meeting project deadlines.
- Informed guests about products, promotions, navigating the app, and the benefits of the Target RedCard.
- Actively maintained inventory data to ensure accurate supply quantities.
- Strengthened overstock organization saving on unnecessary reorders, ultimately saving the store budget.
- Set up planograms, worked replenishment, register, and customer service, and trained in multiple departments.
- Assisted in gathering and moving materials and equipment for assigned displays.
Fullerton Ace Hardware
Garden Center Associate
08.2017 - 04.2018
Job overview
- Oversaw the Garden department, and was solely responsible for keeping our plants alive resulting in a 32% increase in garden sales.
- Operated cash register, compiled and processed special orders.
- Received truck shipments and performed inventory maintenance.
- Improved upon sales by redesigning window displays and initiating key visual standards that brought in more foot traffic from the downtown area.
- Reorganized backroom storage which resulted in an overall more efficient working environment.
- Ensured excellent shopping experiences by addressing customer concerns, demonstrating empathy & resolving problems on the spot.
ULTA BEAUTY
Beauty Advisor
08.2015 - 07.2017
Job overview
- Stayed up-to-date on current trends to increase professional value.
- Engaged positively with each customer, providing professional and polite support for customers' individual sales and service needs.
- Accomplished and surpassed sales goals on a regular basis.
- Recognized for exceptional shift performance.
- Reduced store theft 12% by observing customers, identifying security risks, and alerting management in accordance with company policy.
- Received truck, sorted inventory & replenished shelves.
MICHAELS ART & CRAFTS STORES
Sales Associate
08.2011 - 06.2015
Job overview
- Executed all register operations, counting out drawers, and assisted with banking-related errands for the store.
- Prepared merchandise for the sales floor by pricing or tagging, oversaw product resets, and assisted with redesigning store layout.
- Quickly and accurately sorted received inventory for designated departments at record times for truck days.
- Instructed in-store crafting lessons and demonstrations for child and adult classes.
- Built great rapport with customers by asking about their projects, giving advice on successfully executing their projects, and suggesting useful complimentary products that drove up sales.
Education
Fullerton CollegeFullerton, CA
Associate of Arts from Studio Arts
06.2011
Skills
- Team Leadership
- Attention to Detail
- Business Intelligence
- Customer Satisfaction
- Conflict Resolution
- Organization and Efficiency
- Work Task Prioritization
- Security Awareness
- Inventory Coordination
- Performance Strategies
- Creative Solutions
- Personable Demeanor
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Kitchen Lead
The Walt Disney Company
05.2021 - Current
Jewelry Team Lead
T.J. Maxx
02.2021 - 04.2021
Seasonal Associate
Hobby Lobby
09.2020 - 01.2021
Merchandiser
Target
04.2018 - 02.2020
Garden Center Associate
Fullerton Ace Hardware
08.2017 - 04.2018
Beauty Advisor
ULTA BEAUTY
08.2015 - 07.2017
Sales Associate
MICHAELS ART & CRAFTS STORES
08.2011 - 06.2015
Fullerton College
Associate of Arts from Studio Arts
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