Nicole Viljoen Johnson

• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
• Maintained confidential records and files related to executive operations.
• Researched and prepared information for presentations to high-level executives.
• Executed special objectives and projects in response to executive team and board member requests.
• Relayed messages retrieved reports and printed documents for co-workers to assist with office workflow.
• Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
• Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
• Compiled meeting agendas and supportive materials ahead of meetings.
• Took detailed notes in meetings and disseminated information afterward.
• Facilitated communications by forwarding emails, transferring calls and filing documents.
• Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
• Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
• Conducted research and collected and analyzed data to prepare reports and documents.
• Obtained signatures for financial documents and internal and external invoices.
• Tackled and addressed top-level, high-priority issues with professional administrative discretion.
• Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.

Worked as a crew member on motor yachts, my duties included;

• Completed logs as well as inventory paperwork.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Worked as a navigation look-out.
• Handled lines and tow with care and efficiency.
• Performed vessel maintenance services, including cleaning, painting and basic repairs.
• Discussed body treatment needs and expectations with clients.
• Used knowledge to relieve pain, improve circulation, rehabilitate injuries and increase relaxation in each client.
• Documented any observed safety hazards and reported them to management immediately.
• Maintained a calm, professional and fully functional facility at all times.

• Attended and contributed to meetings to devise programs and projects to obtain liquor licenses.
• Collaborated with graphic design and marketing teams to put together effective branding strategies.
• Devised creative strategies for improving customer awareness of company and offerings.
• Reviewed and corrected materials prepared by all staff to proofread and edit for spelling, grammar and style.
• Assisted with the planning and execution of private, company and client events.
• Planned and negotiated media buys, including radio, print and digital.
• Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
• Managed inventory to achieve targeted gross profit margin.

• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Performed various treatments, including laser hair removal, carboxytherapy and massaging.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
• Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
• Performed consultations for patients before scheduling treatments.