Nicolina Jashinsky
Crivitz,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Loan Processor
Farmers & Merchants Bank & Trust
01.2022 - Current
- Ordering title commitments, flood certifications, appraisals, generating documents, reading legal descriptions
- Data entry and loan servicing
- Collecting, coordinating, and uploading documentation for loan closings
- Answering incoming calls, receiving customer payments, and disbursing funds
- Coordinate loan closings
- Work with loan officer and borrower to clear exceptions prior to closing
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Set up and completed loan submission packages.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Coordinated closing process with title companies
Customer Service Representative
The Insurance Works
10.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated account information to maintain customer records.
Loan Document Specialist
Farmers & Merchants Bank & Trust
10.2019 - 09.2021
- Supported a high-performance lending team by managing multiple tasks simultaneously, maintaining organization and focus under pressure.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Property Escrow and Insurance Escrow on all loans
Manager
Eagle Express Truck Stop
09.2006 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees and suppliers and to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Skills
- Mortgage, loan or title experience
- Dedicated Work Ethic
- Customer Service Experience
- Attention to Detail
- Multitasking Skills
- Excellent Communications Skills
- Problem Solver
Timeline
Loan Processor
Farmers & Merchants Bank & Trust
01.2022 - Current
Customer Service Representative
The Insurance Works
10.2021 - 01.2022
Loan Document Specialist
Farmers & Merchants Bank & Trust
10.2019 - 09.2021
Manager
Eagle Express Truck Stop
09.2006 - 10.2018
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