NICOLL MARQUEZ
Brooklyn,NY
Summary
Experienced educational support specialist with a strong background in employee training. Developed customized lesson plans and intervention strategies that enhance collaboration and address diverse learning needs. Demonstrated skills in order processing, inventory management, and effective communication in fast-paced environments, ensuring efficient and supportive daily operations.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Order Processor /Assistant Sales Manager
Macaron Cafe
Manhattan, New York
2020 - Current
- Resolved customer complaints, ensuring satisfaction through effective communication and follow-up.
- Provided leadership support during peak business hours, motivating staff to achieve sales targets.
- Trained new employees on customer service standards and store policies to enhance team performance.
- Implemented visual merchandising strategies to enhance product displays in the store.
- Maintained accurate records of all transactions, stock levels, and employee performance metrics.
Math Tutor
Self Employed Web
, NY
2018 - Current
- Provided one-on-one tutoring sessions in algebra and geometry concepts.
- Developed customized lesson plans for diverse student learning needs.
- Created worksheets and other practice materials to reinforce concepts taught during tutoring sessions.
- Created and implemented intervention strategies or individualized education plans (IEPs).
Barista
Macaron Cafe
Manhattan, New York
2019 - 2020
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers, processed transactions, and managed customer payments.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained clean and organized workstations for efficient service delivery.
- Assessed inventory levels and replenished supplies to ensure adequate stock for customers.
Education
Associate of Arts - Mathematics Education
Borough of Manhattan Community College
New York, NY05-2019
Skills
- Transaction processing
- Customer service
- Inventory management
- Visual merchandising
- Employee training
- Training development
- Team collaboration
- Leadership support
- Problem resolution
- Transaction management
- Supply chain coordination
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Order Processor /Assistant Sales Manager
Macaron Cafe
2020 - Current
Math Tutor
Self Employed Web
2018 - Current
Barista
Macaron Cafe
2019 - 2020
Associate of Arts - Mathematics Education
Borough of Manhattan Community College