Nicolla Gilliam

* Maintain active patient records according to facility policy

* Scheduling appointments and gathering information packets that need to go along with the patient for the appointment.

* Work with the treatment teams and social workers for court, treatment plans

* Prepare Emergency packets for ER visits

* Provide support to clinical teams

* Monitor and reports on the standards and compliance status of all records

* Processing of Court Orders such as but not limited to TDO's, Court Orders for Treatment/ Medication, Civil Commitments and etc.

• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Met with judges, lawyers and police officials to coordinate functions of court.
• Maintained docket calendar and database for the patients that have for Dinwiddie court.
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• To work directly with patients to achieve therapeutic goals through activities of daily living, attend to patients' problems and concerns, encourage patients in activities, provide intervention for behavior problems and crisis situations, and promote patients' awareness and coping skills to deal with realities of judicial controls.
• To work with patients that may become verbally and/or physically aggressive.
• To understand and use the least restrictive interventions per hospital policy and to successfully avoid the use of seclusion and restraints, whenever possible.
• To transport patients to and from all appointments, to teach and verbally prompt patients to complete adl's and or personal hygiene as well but not limited to going to treatment team meetings, going to groups that will help them comply with their medications and assisting them in their daily routines.
• To teach staff T.O.V.A.
• So that they will be able to keep the patients as well as the staff in a clean and safe environment.
• To take EKG's on patients when requested by the medical doctor.

• Oversaw the operations of the group home, made staff schedules and adjustments as needed when staff called out or when there was no coverage.
• Made menus weekly.
• Ensure that all documentation was done and completed thoroughly on a daily basis.
• To ensure that all individuals were in a safe and clean environment.
• Implement policy and procedures.
• Train staff and complete evaluations according to policy and procedure.
• Complete write ups both verbal as well as written.
• To be on call after my work hours and to provide money to patients for their weekly outings.
• To assist patients with their adl's as NG well as their personal hygiene needs.
• To make sure that all patients went to their doctor appointments and to make sure that the patients were medication compliant.

• Escort consumers/patients to all activities, implement procedure to report changes and or concerns to management.
• Pass medication and to document if medications were taken or refused.
• To assist with patients adl's and personal hygiene.
• Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
• Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
• Updated patient files with current information about vitals, behaviors and other data relevant to dsp treatment planning.
• Assisted disabled clients in any way necessary to facilitate independence and well-being.
• Worked to improve and enhance patient lives through effective and compassionate care.

• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Maintained accurate inventory records to provide data for use in audits and completion of order requests Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.

• To accurately check guest into the hotel.
• To serve as gallery host to assist guest with getting items needed for their room and etc., to be a cook and bartender as ordered by the guest.
• To complete night audit, and put guest receipt under their door, to start morning with assisting the morning cook with putting items out for breakfast.
• Maintained consistent positive customer feedback.
• Greeted guests upon arrival and offered assistance.
• Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.

• Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
• Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
• Communicated behavior choices to residents by outlining positive and negative consequences of choices.
• Delivered frequent summaries on resident progression and regression in treatment to 5 1998 provide recommendations towards treatment plan for success.
• Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.

• Supported residents in coping with emotions and fears through one-on-one sessions.
• Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
• Communicated behavior choices to residents by outlining positive and negative consequences of choices.
• Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
• Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
• Promoted positive relations between residents and staff.