NICOLLE BONILLA
Kissimmee,FL
Summary
Hospitality professional with years of experience in resorts, restaurants, and event venues. Proven ability to deliver exceptional guest experiences, drive upselling revenue, and thrive in high volume environments. Fluent in Spanish, adaptable, and skilled in mixology, POS systems, and team leadership. Seeking a guest experience role where I can contribute to a high end hospitality team through exceptional service and sales expertise.
Overview
9
9
years of professional experience
Work History
Server
Waltz American Grill
02.2024 - 09.2025
- Helped plan and run small events (around 20 people) while staying active on the floor.
- Managed event flow and guest needs in a busy setting.
- Kept strong attention to detail and handled multiple tasks at once.
- Recommended our daily specials and boosted sales through great service.
- Made sure events ran smoothly and guests had a good experience.
- Earned positive feedback and repeat customers.
Bartender / Banquet Server / Restaurant Server
The Grove Resort & Waterpark
03.2022 - 02.2024
- Promoted to Bartender after demonstrating reliability, efficiency, and excellent customer service under high-volume conditions.
- Managed busy bar shifts independently, consistently delivering fast, accurate, and friendly service.
- Recommended drinks and menu items based on guest preferences, increasing customer satisfaction and repeat business.
- Leveraged upselling skills to drive sales of best-selling cocktails and specialty beverages.
- Coordinated with banquet and service teams to execute events seamlessly, handling large volumes of guests and special requests.
Cocktail Server
Sheraton Orlando
11.2021 - 03.2022
- Implemented upselling techniques that increased beverage sales while maintaining guest comfort and enjoyment.
- Resolved guest complaints promptly, ensuring positive outcomes and reinforcing brand loyalty among patrons.
- Managed beverage orders efficiently, ensuring timely delivery to guests.
- Collaborated with kitchen staff to fulfill special requests and dietary needs promptly.
- Continuously updated knowledge of menu offerings, including seasonal changes and limited-time promotions.
Sales Associate
Nike
10.2016 - 02.2021
- Delivered top tier customer experiences, consistently building rapport and driving repeat business.
- Exceeded sales goals by leveraging products knowledge, upselling and personalized recommendations.
- Increased sales by 20% by inventory management and organized visual merchandising.
- Resolved customer concern with professionalism and problem solving, maintaining brand loyalty.
- Promoted nike+ app and loyalty program, consistency enrolling new members.
- Trained 4+ new team members.
Education
High School Diploma -
Celebration High School
06-2017
Skills
- Point-of-Sale (POS) Systems
- Inventory Management
- Beverage Preparation & Mixology
- Customer Service & Guest Relations
- Visual Merchandising
- Cash Handling & Transactions
- Event Coordination & Setup
- Upselling & Sales Techniques
- Food & Beverage Service
Languages
Spanish, Fluent
Timeline
Server
Waltz American Grill
02.2024 - 09.2025
Bartender / Banquet Server / Restaurant Server
The Grove Resort & Waterpark
03.2022 - 02.2024
Cocktail Server
Sheraton Orlando
11.2021 - 03.2022
Sales Associate
Nike
10.2016 - 02.2021
High School Diploma -
Celebration High School