Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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NICOLLE BRIVIO

Penn Valley,CA

Summary

Dynamic professional with over 20 years of experience in entrepreneurship, management, and team leadership within the hospitality and retail sectors. Proven track record of building and sustaining loyal relationships with clients and colleagues, enhancing team collaboration and operational efficiency. Strong adaptability, work ethic, and exceptional interpersonal skills facilitate effective independent management as well as seamless teamwork. Committed to continuous skill development and achieving organizational goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dietary Server

Eskaton Village
Grass Valley, CA
11.2024 - Current
  • Assisted in setting up the dining room for meals.
  • Cleaned tables, chairs, and other surfaces after each meal service.
  • Served meals to residents, following dietary restrictions as needed.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated effectively with fellow staff members regarding resident needs or preferences.
  • Maintained a neat and orderly appearance of the dining room throughout shifts.
  • Completed opening and closing side work according to the section.

Owner/Operator

Esoterica ~ Made On Earth
Penn Valley, CA
02.2013 - Current
  • Oversees all aspects of business including all sales.
  • Negotiates with vendors abroad to gain optimal pricing on products resulting in an increase in profit margins.
  • Keeps records for production, inventory, income and expenses.
  • Determines pricing for products or services based on costs and competition.
  • Manages operations budgeting, accounts payable and accounts receivable.
  • Led startup and creation of operational procedures, workflow planning, and created all logos and platform marketing.
  • Manages all vending opportunities including set up and breakdown.

Retail Sales Associate

Umba Imports
Boulder, CO
03.2011 - 02.2013
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve a content work space.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with appealing displays to encourage customer sales.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Engaged customers in friendly, professional dialogue to determine needs.

Manager on Duty

Vine Street Pub
Denver, CO
05.2008 - 03.2011
  • Established and enforced clear goals to keep employees working collaboratively.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer complaints and made adjustments to meet changing needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports for management.
  • Collected and organized daily till totals and tips.

Education

Some College (No Degree) - General Studies

Wilber Wright Community College
Chicago, IL

Skills

  • Strong Organizational Skills
  • Detail-Oriented
  • Critical Thinker
  • Problem solving abilities
  • Consistent Performer
  • Reliable Work Ethic
  • Positive and Professional
  • Adaptable
  • Team-Player who can also work Independently
  • Leadership Experience

Certification

  • ServSafe Certification in progress, California
  • Land Management Certification, California: February 2020
  • Permaculture Design Certificate, California: January 2020
  • Social Permaculture Design Certificate, California: June 2019

References

References available upon request.

Timeline

Dietary Server

Eskaton Village
11.2024 - Current

Owner/Operator

Esoterica ~ Made On Earth
02.2013 - Current

Retail Sales Associate

Umba Imports
03.2011 - 02.2013

Manager on Duty

Vine Street Pub
05.2008 - 03.2011

Some College (No Degree) - General Studies

Wilber Wright Community College

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