Nicolle Delgado
Las Vegas
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Dispatcher/Receptionist
Rhinos Cleaning Services
09.2023 - 03.2025
- Customer service , dispatching , schedule and confirm online appointments, process service payments and invoices, organize weekly/monthly schedules , correspond to all work emails/inquires , inbound/outbound calling , payroll duties .
Assistant Manager
DND/Ever
04.2014 - 09.2023
- Customer service, Supervise sales employees, payroll data entry, store key holder, cash handling skills, Sales goals requirements, organize and restock working necessities
Customer Service Representative
Blue Cross Blue Shield
08.2018 - 01.2019
- Assist customers with inquires/concerns, verify customers eligibility and benefits, premium payment collection, claim analyst, update customers demographics
Education
Diploma - High School
Ed W Clark High School
05.2015
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Customer relations
- Multitasking and organization
- Administrative support
- Verbal and written communication
- Scheduling appointments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher/Receptionist
Rhinos Cleaning Services
09.2023 - 03.2025
Customer Service Representative
Blue Cross Blue Shield
08.2018 - 01.2019
Assistant Manager
DND/Ever
04.2014 - 09.2023
Diploma - High School
Ed W Clark High School
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