Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicolle Matthews

Arkport,NY

Summary

Dynamic Staff Pharmacist with extensive experience at Walgreens, excelling in medication therapy management and immunization administration. Proven ability to resolve complex insurance billing issues while fostering a collaborative team environment. Committed to quality assurance and patient counseling, enhancing care delivery and patient safety through effective communication and clinical decision support.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Staff Pharmacist

Walgreens
06.2010 - Current
  • Effectively resolved insurance rejections and other billing issues.
  • Checked approximately 300 prescriptions per day for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
  • Provided medication therapy management to patients using Outcomes and Mirixa.
  • Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
  • Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.

Adjunct Professor

Alfred State College
09.2016 - Current
  • Taught courses in the Credentialed Alcoholism and Substance Abuse Counselor program, providing instruction to up to 50 undergraduate students.
  • Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Contributed to curriculum development efforts, ensuring content was up-to-date and relevant.
  • Implemented innovative teaching methods to accommodate diverse learning styles and needs.

Education

PharmD - Pharmacy

St. John Fisher University
Rochester, NY
05-2012

Skills

  • Drug utilization review
  • Medication dispensing
  • Immunization administration
  • HIPAA regulations
  • Patient counseling
  • Committed to quality assurance
  • Medication inventory management
  • Insurance billing expert
  • Conflict resolution
  • Clinical decision support

Certification

  • APhA Immunization Certified
  • CPR Certified - June 2024-June 2026
  • BLS Certified - June 2024-June 2026

Timeline

Adjunct Professor

Alfred State College
09.2016 - Current

Staff Pharmacist

Walgreens
06.2010 - Current

PharmD - Pharmacy

St. John Fisher University

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Nicolle Matthews