Nicolle Morgan
2916 Elmfield Street Raleigh,NC
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying staff needs to develop and deliver creative solutions.
Overview
27
27
years of professional experience
Work History
Team Lead
WakeMed Physician Practices
Raleigh, NC
11.2020 - Current
- Delegate daily tasks to team members to optimize group productivity,maximizing staff strengths and unique skill sets.
- Manage team: staffing, daily assignments, tasks, in-basket, work queues, daily clinical operations,monthly audits, time off requests, call out coverage, year end evaluations,coordination of provider daily schedules.
- Reconciliation of inventory, resolve discrepancies and complete paperwork to keep system accurate and current.
- Collaborate with management team to implement new work procedures or policies.
- Fosters positive employee relationships through communication, training and development coaching, utilizes leadership principles to enhance internal and external team dynamics.
- Involved in hiring process of clinical and administrative staff.
- Strategic planning and implementation of on-boarding new staff, educating and validation of staff progress/skills (daily, weekly, monthly).
- Confer with other supervisors to coordinate operations and activities within or between departments (policies, moving clinic locations, development of templates/schedules, standing orders).
- Problem solving between provider, staff and patients, leading with coaching, empowerment and autonomy resulting in resolution.
Ambulatory Staff Nurse
WakeMed Physician Practices
Raleigh, NC
04.2017 - 11.2020
- Collaborated with physicians and staff in other disciplines.
- Prepared charts for clinic patients, gathering hospital records and diagnostic tests for treatment planning.
- Triaged patients' issues based on stated symptoms, basic assessments and documented information.
- Coordinated with healthcare team members to assess, plan and evaluate patient progress.
- Administered medications and treatments, used sterile techniques to prepare patients and prep for in office procedures.
- Directed assistive personnel to maintain safe, efficient and effective care.
- Served as location Charge Nurse, preceptor and resource for department.
Expense Review Coordinator
Bayer Crop Science (Belcan Tech Services)
Raleigh, NC
07.2014 - 07.2017
- Serving as support staff for 90 + field personnel by reviewing individual corporate expense reports to ensure compliance with Travel, Gift & Entertainment policies as outlined by Bayer.
Receptionist
Defond North America LLC
Raleigh, NC
01.2012 - 12.2012
- As needed receptionist, responsibilities included main phone line operator, shipping/receiving, and small project support
Staff Nurse, 3E
WakeMed Raleigh Campus
Raleigh, NC
01.2010 - 06.2010
- Twenty-four bed intermediate/step-down unit consisting of an adult interventional cardiovascular telemetry population.
Staff Nurse/Charge Nurse
Wake Forest Baptist Hospital
Winston-Salem, NC
10.1999 - 08.2008
- 10/99 - 01/04 Staff Nurse/Charge Nurse/ Preceptor CT/Vasc unit Twenty-eight bed unit with eight ICU/step-down beds.
- 01/04 -08/08 5A ICU Eleven-bed critical care unit with emphasis on open-heart etiologies; treatment modalities include balloon pump and ECMO.
Staff Nurse
Beaufort Memorial Hospital
Beaufort, SC
04.1998 - 09.1999
- 04/98 – 05/99 Charge Nurse, Sub Acute Thirty-eight bed unit geared toward Adult Rehab, Ortho, and Long-Term Care.
- 05/99 – 09/99 Staff Nurse, PCU/ICU Step-down unit Eighteen bed unit with 80% cardiac etiologies and 20% med telemetry monitoring.
Staff Nurse
Wesley Long Community Hospital
Greensboro, NC
06.1997 - 04.1998
- MS/Ortho/Rehab Thirty-seven bed unit delivering acute care to patients ranging from pediatric to geriatric.
Education
Bachelor of Science - Nursing
Winston-Salem State University
Winston-salem, NC12-2006
Associate Degree in Nursing - Nursing
Guilford Technical Community College
Jamestown, NC05.1997
Skills
- Teamwork and Collaboration
- Problem-Solving
- Experience in Leadership
- Attention to Detail
- Goal Setting
- Team Supervision
- Resource allocation
- Onboarding and Orientation
Timeline
Team Lead
WakeMed Physician Practices
11.2020 - Current
Ambulatory Staff Nurse
WakeMed Physician Practices
04.2017 - 11.2020
Expense Review Coordinator
Bayer Crop Science (Belcan Tech Services)
07.2014 - 07.2017
Receptionist
Defond North America LLC
01.2012 - 12.2012
Staff Nurse, 3E
WakeMed Raleigh Campus
01.2010 - 06.2010
Staff Nurse/Charge Nurse
Wake Forest Baptist Hospital
10.1999 - 08.2008
Staff Nurse
Beaufort Memorial Hospital
04.1998 - 09.1999
Staff Nurse
Wesley Long Community Hospital
06.1997 - 04.1998
Bachelor of Science - Nursing
Winston-Salem State University
Associate Degree in Nursing - Nursing
Guilford Technical Community College
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