Nicolle Severson
Cypress,TX
Summary
Dynamic and results-oriented professional with a proven track record at Texas State Recreation, excelling in customer service and problem-solving. Demonstrates strong leadership and organization skills, adept in Microsoft Office and cash handling. Successfully enhanced guest satisfaction through effective communication and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Front Desk Attendant
Texas State Recreation
San Marcos, TX
10.2022 - Current
- Verified identification upon check-in to ensure accuracy of reservations in accordance with company policy.
- Managed communication between guests and staff to ensure quality customer service.
- Maintained an up-to-date knowledge base of local attractions and events for guest reference.
- Communicated effectively with other departments within the organization to ensure timely delivery of services.
- Updated records for each reservation according to changes in availability or booking status.
- Performed administrative tasks such as filing paperwork or data entry into computer systems.
- Assisted guests with check-in and check-out procedures, including providing information about rooms, rates, and amenities.
Waitress
Mia's Table
Cypress, TX
05.2021 - 08.2023
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted in seating guests at tables or booths.
- Greeted customers and provided menus.
- Provided accurate change for cash transactions using a cash register system.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
- Processed payments accurately using cash registers or POS systems.
Education
Some College (No Degree) - Business Management
Texas State University
San Marcos, TXSkills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Greeting guests
- Customer service expertise
- Problem-solving skills
- Cash handling
- Word processing
- Multi-line phone systems
- Microsoft office
- File management
- Basic accounting
Personal Information
Title: Paralegal
Languages
Spanish
Professional
References
References available upon request.
Timeline
Front Desk Attendant
Texas State Recreation
10.2022 - Current
Waitress
Mia's Table
05.2021 - 08.2023
Some College (No Degree) - Business Management
Texas State University
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