Nicolle Sturtevant
Ashtabula County Medical Center
Ashtabula
13
years of professional experience
Professional with robust background in conflict resolution and customer service. Skilled in navigating complex issues, implementing solutions, and ensuring client satisfaction. Strong collaborator with focus on team synergy and adaptability to changing demands. Proven ability to communicate and achieve results-driven outcomes.
Work History
Client Resolution Specialist
3 Years 3 Months- Resolved client inquiries through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Analyzed service requests to identify trends and improve resolution processes.
- Developed solid relationships with clients by ensuring their satisfaction through timely deliveries and prompt issue resolution.
Patient Representative
12 Years 5 Months- Registered patients in emergency room upon arrival
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Managed incoming calls and directed them to appropriate departments
- Utilized computer skills for data entry and management
- Promoted patient data confidentiality by following strict rules and regulations endorsed by the facility.
- Managed patient flow by efficiently checking in patients upon arrival.
- Assessed patients' personal data and insurance information upon arrival to confirm accuracy.
Housekeeper
9 Months- Emptied wastebaskets and disinfected patient rooms to reduce spread of germs and enhance freshness.
- Engaged with patients to create a welcoming atmosphere during daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed waste from wastebaskets to maintain cleanliness in patient areas. and disposed of soiled linens in patient rooms to reduce spread of germs and enhance freshness.
- Used cleaning chemicals following proper guidelines.
- Communicated maintenance concerns to supervisor for timely resolution.
Education
High School Diploma
Some College (No Degree) - Nursing
Skills
Providing Information and Resources
Complaint Investigation
Information resource management
Patient Confidentiality and Data Security
Registration Services
Microsoft Office
Organized and Efficient
Complaint resolution
Calm and Effective Under Pressure
Helpful and Service-Oriented
Data collection
Information collection
Timeline
Client Resolution Specialist
Safeguard Properties
04.2023 - 07.2026Read More
Patient Representative
Ashtabula County Medical Center
03.2014 - CurrentRead More
Housekeeper
Ashtabula County Medical Center
06.2013 - 03.2014Read More
Kent State University
Some College (No Degree) from Nursing
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Lakeside High School
High School Diploma
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