Nicollette Ledford
Hendersonville,NC
Summary
Experienced and results-driven professional skilled in motivating and guiding team members to achieve optimal efficiency and meet production targets. Highly organized, self-motivated, and well-versed in effective strategies for managing fast-paced work environments. Demonstrated expertise as a veteran Phlebotomist with a proven track record of excellence in clinic settings. Proficient in all aspects of venipuncture, including successfully working with challenging or needle-adverse individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Mission Hospital-Asheville, NC
Asheville, NC
10.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Real Estate Agent
Keller Williams
Hendersonville, NC
01.2021 - 10.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Phlebotomist / Coumadin Clinic
Carolina Internal Medicine-Asheville, NC
Asheville, NC
09.2020 - 10.2021
- I took over the Coumadin Clinic within 90 days of hire as an addition to being a Phlebotomist
- I worked closely with doctors to help keep patients that take Warfarin in a therapeutic range by checking their INR level
- I ran this clinic independently and had 100+ patients that I was responsible for
- Duties that were required daily are scheduling, charting and ordering prescriptions
- In addition to the Coumadin Clinic I also did Phlebotomy in the laboratory
- Duties required daily for this position consist of blood collection via venipuncture, verifying patient's information, labeling specimens such as urine, blood and stool samples and keeping an organized, clean work space.
- Streamlined clinic workflows by introducing efficient documentation processes, reducing administrative burden on staff.
Phlebotomist
Mission Hospital-Asheville, NC
Asheville, NC
02.2016 - 06.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Education
Certificate in Dental Assisting -
Accelerated Dental Academy
Hendersonville, NC09.2024
CNA in Medical -
Isothermal Community College
Rutherfordton, NC12.2022
Real Estate in Real Estate -
Superior Real Estate School
Charlotte, NC12.2020
Certificate in Phlebotomy -
Asheville-Buncombe Community College
Asheville, NC12.2015
Skills
- Venipuncture
- Phlebotomy
- Computer Skills
- Teamwork
- Training
- Microsoft Word
- Excel
- Organizational Skills
- Time Management
- Customer Service
- Laboratory Experience
- EMR Systems
- Laboratory Procedures
- Patient Care
- Quality Assurance
- Medical Office Experience
- Schedule Appointments (4 years)
- Triage
- Anatomy Knowledge
- Medical Scheduling
- Experience Administering Injections
- Allscripts
- Medical Records
- Medical Terminology
- Math
- Contract negotiation
- Marketing
- Vital Signs
- DocuSign
- Sterile processing (1 year)
- Medical imaging
- Vital signs
- Anatomy knowledge
- Laboratory experience
- Hospital experience
- Teaching
- Customer service
- Blood sampling
- Specimen collection / processing
- Order of draw
- Specimen handling
- HIPAA Compliance
Certification
- Phlebotomy, 12/01/15, Present
- CNA, 01/01/23, 01/01/25
- CPR Certification
- Certified Phlebotomy Technician
Additional Information
I am detail oriented, personable, very well organized and have exceeded in time management, multitasking, problem solving and critical thinking. I'm a team player, I catch on to tasks quickly and require minimal supervision over me. I am the employee that goes above and beyond. I am very accountable for my work and like to continuously stay busy. I want to grow more, learn new skills and help be a positive influence to our community.
Personal Information
- Work Permit: Authorized to work in the US for any employer
Timeline
Phlebotomist
Mission Hospital-Asheville, NC
10.2022 - Current
Real Estate Agent
Keller Williams
01.2021 - 10.2021
Phlebotomist / Coumadin Clinic
Carolina Internal Medicine-Asheville, NC
09.2020 - 10.2021
Phlebotomist
Mission Hospital-Asheville, NC
02.2016 - 06.2020
Certificate in Dental Assisting -
Accelerated Dental Academy
CNA in Medical -
Isothermal Community College
Real Estate in Real Estate -
Superior Real Estate School
Certificate in Phlebotomy -
Asheville-Buncombe Community College