Nicoly Silva
Newark,NJ
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Weichert Realtors New Group. Skilled in data entry and problem-solving, adept at managing multiple tasks efficiently. Achieved positive feedback through exceptional service and attention to detail, significantly improving client relations.
Overview
3
3
years of professional experience
Work History
Receptionist/ Customer Service
Weichert Realtors New Group
07.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
Cashier
Pizza Village
01.2021 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
East Side High School
Newark, NJ07.2021
Skills
Time Management
Telephone skills
Data Entry
Verbal and written communication
Customer/Client relations
Greeting and Seating Clients
Clerical Support
Document Control
Technical Support
Customer Service
Attention to Detail
Problem-Solving
Accomplishments
- I took my real estate course and I got my license
- Trained agents
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist/ Customer Service
Weichert Realtors New Group
07.2021 - Current
Cashier
Pizza Village
01.2021 - 06.2021
High School Diploma -
East Side High School
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